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New Caledonia

Dairy products to New Caledonia

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(Last updated: 13 Jul 2007)

Trends and opportunities

The market

In 2004, Australia exported A$9 million worth of dairy products to New Caledonia (including milk, powdered milk, cream, butter, soft and hard cheese and ice cream).


Consumption of dairy products is fairly constant with a tendency to decrease during the summer holiday period in January and February when many local residents are absent overseas.


Imports of ice cream are forbidden from June to September, and limited, for the rest of the year, to 11 tonnes for countries that are not member of the European Union.


Imports of yoghurts are forbidden. As a result of the BSE (mad cow) disease, New Caledonia banned all imports of cheeses made from the raw milk of Europe.  


In New Caledonia, the consumption pattern is 20 per cent of UHT milk versus 80 per cent powdered milk – both of which are imported. Europeans living in Noumea usually purchase UHT milk while Melanesians and ethnic minorities, especially those living outside the capital or with large families, prefer powdered milk. The consumption pattern for UHT milk is 30 per cent full fat milk and 70 per cent skimmed (or semi-skimmed) milk.

Opportunities

With competitive pricing, the best opportunities for Australian exporters are:

  • UHT milk
  • powdered milk
  • soft and hard cheese
  • unsalted butter

Competitive environment

Five major farms are responsible for local milk production; three of those farms only produce milk, while the other two integrate milk production with the transformation of dairy products.


There are three main dairy product manufacturers in New Caledonia and these businesses are also involved in importing dairy products. Locally manufactured products include some Yoplait and Nestlé branded dairy products, yoghurts, cottage cheese, soft cheese (camembert type) and ice cream.


The main supplying countries – and products – of imported dairy products are:

  • France – soft and hard cheese, grated cheese and ice cream
  • New Zealand – butter, cream and UHT milk
  • Australia – powdered milk, UHT milk and cheese spread

Importers acknowledge the quality of Australian dairy produce but competition allows importers to view supplies on a cost-effective basis. The Australian share of the dairy imports has gradually decreased over the last few years, due to the development of the New Caledonian production and tougher competition from New Zealand. New Zealand is Australia’s main competitor in the dairy industry.


Importers often encounter stock handling problems with dairy products from France as the import delay considerably shortens the shelf life of the products. This constraint results in a competitive advantage for Australian and New Zealand dairy products. Australian exporters must be ready to supply in small but regular quantities.

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Tariffs, regulations and customs

New Caledonia uses a combined regime of duties, taxes and quotas.


Import taxes are calculated on the cost, insurance and freight (CIF) value of goods.


All merchandise coming into New Caledonia is subject to:

  • General Import Tax (TGI) – 0 to 31 per cent depending on product
  • Basic Import Tax (TBI) – 5 per cent
  • Customs Duty – from 0 to 20 per cent (only applicable to imports from non-EC countries)
  • Conjunctural Tax – from 15 to 50 per cent (applicable on some products which are locally manufactured such as beer, chocolate, pasta, ice cream etc.)
  • Airfreight Tax - 8 per cent (please note; airfreight is not subject to TBI)
  • Port Tax – 1 per cent

Industry standards

French (or bilingual) labelling is a legal requirement. Retailers can be fined for displaying products that are not labelled in French.  Labelling for dairy products must include the use-by date and a list of ingredients. Bar coding is generally required.


Importers favour suppliers that are willing to meet the labelling requirements.  Factory labelling is preferred, but the local authorities accept stickers with the required wording. In many cases distributor prefer suppliers to arrange printing and affixing stickers.


Generally, many French and/or European Union standards apply.

More information

To obtain information on duties applicable to your product, please contact the local customs, Service des Douanes de Calédonie, email: douanes.nc@offratel.nc

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Marketing your products and services

Market entry

Supermarket chains regularly organise annual store promotions, usually a combined Australia/New Zealand operation, and this can offer a great showcase for new products. In the past, Austrade has worked closely with the purchasing managers to identify potential products.


Austrade Noumea also organises a Grocery Sampling Week twice a year with the purchasing managers of the main importers, wholesalers and food chains. It is a significant opportunity for product to be presented and sampled, and to gain insight into the potential for export.


Producing a French-language version of product brochures and other marketing support will be an advantage.


It is important to visit the market regularly to develop business relationships. Importers tend to be loyal towards reliable suppliers that are prepared to meet smaller market requirements. As a small market, exclusivity is an advantage to the importer.

Distribution channels

Import of dairy products is mainly through the major importers/wholesalers and food chains. Noumea has a total of 20 supermarkets (some of which are part of the same chain) which are the main distribution channels. French supermarkets with local management account for about 70 per cent of retail sales.


The three main supermarket chains are:

  • Continent-Champion – has one hypermarket and a number of supermarkets, and a purchasing office in Sydney (Pacific Market Development)
  • Casino – has one hypermarket and several supermarkets and a purchasing office in Sydney (Pacific Asia Exports)
  • Leaderprice – a discount supermarket, owned by the same group as Casino
    Retail distribution consists of 150 small food stores in Noumea and about 100 in the rest of the country.

Transport

Airfreight is available on all passenger flights. Two airlines service New Caledonia out of Australia; QANTAS and the local airline, Air Caledonie International, have regular flights from Australia to New Caledonia from Sydney and Brisbane.


There are no dedicated air cargo services out of Australia to New Caledonia.


One cargo vessel services New Caledonia out of Australia every week. The journey is approximately three to four days. The volume of sea freight from Australia is around 4000 containers per year. 


Using the services of a freight forwarding agent is the simplest way to export your goods to New Caledonia especially with regard to language barriers and specific customs requirements.

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Links and industry contacts

Government, business and trade resources for New Caledonia

New Caledonian Economic Development Board - www.adecal.nc
B.P 2384, 98845 Noumea Cedex
Tel: (687) 249 077
Fax (687) 249 087


Syndicat des Commercants Negociants (Traders Association)
PO Box M3
98849 Noumea Cedex
Tel: (687) 27 54 10
Fax: (687) 27 61 48


Syndicat des Importateurs et Distributeurs de Nouvelle Calédonie
(Importers and Distributors Association)
PO Box 11496
98802 Noumea Cedex
Tel: (687) 25 45 38
Fax: (687) 25 45 39


New Caledonian Bureau of Statistics
B.P 823, 98845 Noumea Cedex
Tel: (687) 275 481
Fax: (687) 288 148
Email: itsee@itsee.nc


New Caledonian Chamber of Commerce and Industry
B.P M3, 98849 Noumea Cedex
Tel:  (687) 243 100
Fax: (687) 243 131

New Caledonian Customs Department
B.P 13, 98845 Noumea Cedex
Tel: (687) 265 781
Fax (687) 276 497
Email: douanes.nc@offratel.nc


Business Directories - www.annuaires.net 
Kaori - www.kaori.nc New Caledonia local portal

Service providers:

Financial

Banque Caledonienne d'Investissement – www.bci.nc
Societe Generale – http://groupe.socgen.com/sgcb/


KPMG Peat Marwick
Email: info@kpmg.nc


PricewaterhouseCoopers
Email: pwc.audit@offratel.nc


@com Audit Pacifique-Cofigex - Local representative for Ernst & Young
Email: audit@acomaudit.com

Legal

Societe Professionnelle d'Avocats Louzier-Roger-Fauche
Email: avocats.lrf@mls.nc


SELARL d'Avocats POC et Associes
Email: pocnc@lagoon.nc


SELARL de Greslan-Briant
Email: acocadgb@canl.nc


Juriscal - Juriscal works with PricewaterhouseCoopers
Email: juris@offratel.nc

Internet service providers

CANL - www.canl.nc
Micro Logic System - www.mls.nc
Offratel - www.offratel.nc

Media

Les Nouvelles Caledoniennes - www.lnc.nc  The only daily newspaper published in New Caledonia

Australian resources

Australian Consulate General
7th Floor, 19-21 Avenue Foch, City Centre
PO Box 22
98 845 Noumea
New Caledonia
Tel: (687) 272 414
Fax: (687) 278 001

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Contact details

The Australian Trade Commission (Austrade) is the Australian Government’s trade and investment development agency, operating as a statutory agency within the Foreign Affairs and Trade portfolio.

Austrade assists Australian businesses contribute to national prosperity by succeeding in trade and investment, internationally, and promoting and supporting productive foreign investment into Australia.

Austrade:

  • Delivers services that assist Australian businesses initiate, sustain and grow trade and outward investment.
  • Promotes Australia as an inward investment destination and, with the States and Territories, supports the inflow of productive foreign direct investment.
  • Administers the Export Market Development Grants scheme.
  • Undertakes initiatives designed to improve community awareness of, and commitment to, international trade and investment.
  • Provides advice to the Australian Government on its trade and investment development activities.
  • Delivers consular, passport and other government services in designated overseas locations.

A list of Austrade offices (in alphabetical order of country) is available.

More information

For further information please contact Austrade on 13 28 78 or email info@austrade.gov.au

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