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Doing business

Current business situation

Mauritius has successfully diversified its activities from being a low-income, monocrop economy to one supported by many more pillars, with an increased emphasis on innovation and services (agri-business, tourism, education, ICT, Freeport and logistics, creative industries, renewable energies, etc). It hosts a buoyant financial services platform.

The island has overcome its inherent lack of natural resources by adopting the path of diversification, leveraging its other assets. Part of the strategy has been to focus on the development of its offshore centre and on the use of its growing network of Double Taxation Agreements.

Many multinational corporations use Mauritius to route their investments into growth regions such as India, China and Africa. The various tax treaty benefits are aimed to attract investors wishing to minimise their costs when repatriating income from their investment in the treaty country where they have invested.

The IPPAs signed with Africa confers the advantage of offering full protection of foreign investments in Africa. Mauritius is deploying considerable efforts into positioning itself as a secure platform for investment into Africa and a global business hub. Mauritius has been, for a number of years now, ranked as the top investor in India.

The bilingual, young population of Mauritius and literate workforce offer good prospects for developing business further and offers increasing areas of opportunity.

Another important aspect for consideration is that Mauritius is part of a number of regional blocks, enabling access (at preferential rates in many cases) to a significantly bigger market than that represented by the island on its own:

As an example, through its membership of the SADC and COMESA, Mauritius could offer preferential access to a market of 425 million consumers of Eastern and Southern Africa, representing an import potential of US$100 billion.

Business culture

Business tips

Mauritians are more formal than Australians, especially in the public sector. First names should be avoided on first contact, unless you have corresponded in the past. Handshakes are freely used and are the standard form of greeting, although in certain orthodox circles this may not be practised with women.

Titles can be generally disregarded without offence, but it is preferable to use them (in abbreviated form) in correspondence. Where someone has more than one name e.g. Peter Chan Sui Ko, he is usually addressed as Mr Chan Sui Ko or Mr Chan.

Exchanging business cards is common practice, therefore have plenty with you.

Exchanging gifts is not normally practised in business; however, corporate gifts may be exchanged at Christmas time.

Be punctual for a meeting (advise if you are running late), although it may happen that your client/contact is some minutes late. Dinners and lunches with local representatives and customers help develop networks.

Business suits are generally recommended for business meetings but long sleeved shirt and tie are acceptable within many private companies.

Mauritians prefer to be provided with brochures and Cost, Insurance and Freight (CIF) price lists.

Government purchases over a set threshold value are undertaken through the Central Procurement Board and this process can be lengthy at times. This is not the case for private/corporate business, as they are free to shop around for the best deal.

Setting up in Mauritius

Mauritius offers a business-friendly environment and the Mauritius Board of Investment has a special counter to assist companies looking at establishing themselves in the country.

Few points to remember:

  • All businesses must be registered with the Companies Division and can be done online.
  • Occupation permits are required to enable non-nationals to work and live in Mauritius.
  • A number of serviced offices are available for hire in the main business areas – Port Louis, Cybercity and other new and upcoming regions like Moka.
  • A number of Real Estate agents would be able to assist with identification of suitable premises.
  • The island has a very well developed electricity and telephone network and internet connectivity is good.
  • Depending on your area of activity, you could also consider establishing partnerships with existing counterparts as opposed to setting up your own offices.

Banking and finance

The Mauritian financial system comprises an array of institutions including well-established commercial banks, insurance companies and non-bank financial intermediaries.

Licensed by the Bank of Mauritius to carry out banking business in Mauritius the sector comprises of 21 banks:

  • 10 foreign owned subsidiaries
  • six local banks
  • four are branches of foreign banks
  • one is a joint venture

Internationally active banks from some of the world’s biggest international and most reputable banking groups are present in Mauritius.

Offering traditional banking facilities and specialised services:

  • payment services by credit and debit cards
  • internet and phone banking facilities
  • fund administration
  • custodial services
  • trusteeship
  • international portfolio management
  • investment banking
  • private client activities
  • treasury and specialised finance.

Some banks specialise in corporate and investment banking and are mainly engaged in global business and financial activities. Most reputable international banks are present in Mauritius and actively carry out international cross border activities

The non-bank financial sector includes institutions involved in:

  • insurance and pensions
  • capital market operations
  • leasing and credit finance
  • global business activities.

Links and resources

Government, business and trade

Bank of Mauritius – www.bom.mu
Board of Investment – www.investmauritius.com
Central Statistics Office – www.gov.mu/portal/site/cso
Financial Services Commission – www.fscmauritius.org
Government of Mauritius – www.gov.mu
Mauritius Chamber of Commerce & Industry – www.mcci.org
Mauritius Freeport Portal – www.efreeport.com
Ministry of Finance & Economic Development – www.gov.mu/portal/site/MOFSite
Ministry of Foreign Affairs, International Trade and Cooperation – www.gov.mu/portal/site/mfasite
Public Procurement Portal – www.gov.mu/portal/sites/eprocurement/index.jsp
The Stock Exchange of Mauritius – www.stockexchangeofmauritius.com

News and media

There are several daily newspapers on the island (mainly in French). A list of publications and access to online periodicals are available. A select few are in English, but are unfortunately not available on the Internet. Local dailies are:

Le Mauricien – www.lemauricien.com
L'Express – www.lexpress.mu
Le Matinal – www.lematinal.com

Weekly and monthly publications are also available.

Please note: this list of websites and resources is not definitive. Inclusion in this list does not imply endorsement by Austrade. The information provided is a guide only.

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OECD Guidelines for Multinational Enterprises

Multinational Enterprises should be aware of the OECD Guidelines for Multinational Enterprises that provide voluntary principles and standards for responsible business behaviour in a variety of areas, consistent with applicable domestic laws. These Guidelines are endorsed and promoted by the Australian Government. For more information, go to the AusNCP website.

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