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Health and wellbeing products to Singapore

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(Last updated: 23 Jan 2008)

Trends and opportunities

The market

As one of the fastest ageing population in Asia, Singapore faces the challenge of developing public policies to accommodate this changing age structure.

It is forecasted that by 2030, 19 per cent of Singapore population will be over the age of 65, compared to the current seven per cent.


With an ageing population and rapid advancement in medical knowledge and technology, the demand for and the cost of healthcare is on the rise. Singapore’s challenge is to ensure that Singaporeans continue to have access to good and affordable healthcare as the country moves into the next millennium.


The government promotes healthy living and preventative care but key challenges remain to keep cost affordable amid increasing demand. The government ensures that good and affordable basic medical services are made available to all Singaporeans through the provision of heavily subsidised medical services at the public hospitals and government clinics. All private hospitals, medical clinics, clinical laboratories and nursing homes are required to maintain a good standard of medical services through licensing by the Ministry of Health.

In Singapore, there is a dual system of healthcare delivery. Eighty per cent of the primary healthcare services are provided by the private practitioners while the government polyclinics provide the remaining 20 per cent. There are approximately 1900 private clinics run by about 1800 medical practitioners.


It is the reverse situation with 80 per cent of the hospital care being provided by the public sector and the remaining 20 per cent by the private sector. There are a total of about 11,795 hospital beds in the 29 hospitals and speciality centres in Singapore. Seventy-four per cent of the beds are in the 13 public hospitals and speciality centres with bed complements between 180 to 2550 beds. The other 16 private hospitals tend to be smaller, with capacity ranging from 10 to 500 beds.


In 1999, the public healthcare delivery system was re-organised into two vertically integrated delivery networks, National Healthcare Group (NHG) and Singapore Health Services (SHS), enabling more integrated and better quality healthcare services through greater co-operation and collaboration among public sector healthcare providers.

This system will minimise duplication of services and ensure optimal development of clinical capabilities. Patients are free to choose the providers within the dual healthcare delivery system and can walk in for a consultation at any private clinic or any government polyclinic.


Singapore has been at the forefront of developing medical tourism. SingaporeMedicine is a multi-agency government initiative aimed at developing Singapore into one of Asia’s leading destinations for international patients. This initiative moves in-line with the development of the biomedical science industry. Tourists from as far as Middle East to neighbouring countries such as Malaysia and Indonesia seek treatment in Singapore. The city attracted 370,000 medical tourists last year and is targeting one million medical visitors by 2012.


In 2004, Singapore’s total market size for medical devices was estimated to be A$700 million. This figure is expected to grow in view of Singapore’s strategic direction as the region’s medical and research hub. Public hospitals are required to use generic products. It is estimated that total over-the-counter (OTC) drugs amounted to US$139 million in 2002 (latest available figure).

Health products and pharmaceuticals

There is a growing awareness and interest in leading a healthy lifestyle among Singaporeans, thus driving the demand for health supplements and health-related products.


Singapore is a major re-export point to neighbouring countries in South East Asia, besides being a substantial consumer of pharmaceutical products within the country.

Traditional Chinese medicine

There is a growing understanding of ailments/diseases and the modern drugs available to cure these diseases. This awareness is largely driven by national health campaigns organised by the Singapore Health Promotion Board. These campaigns are on an ongoing basis targeted at promoting consumer awareness of various common diseases such as diabetes and breast cancer via public talks and seminars, print, radio, TV advertising and local health documentaries. 


Singapore's healthcare system services are based on Western medical science, however, it is common practice among the various ethnic groups to occasionally consult traditional medicine practitioners for general ailments. Of particular interest is traditional Chinese medicine, which is facing a growing acceptance by the healthcare industry and patients.

Medical centres and equipment

Singapore has 20 hospitals with a total of 11,855 beds, of which, 13 are public sector hospitals and the rest private. The hospitals are divided into three categories: restructured, private and extended care.


Polyclinics provide outpatient medical treatment, antenatal and postnatal care, family planning services, immunisation, developmental screening of children, health education, psychiatric and dental treatment.


There are also three community hospitals providing an intermediate level of hospital care in a community setting for patients who require a longer period of convalescence and rehabilitation.


In addition to specialised hospitals and specialist departments in hospitals, there are a number of national specialist centres.


Singapore Health Services (Singhealth) and the National Healthcare Group are Singapore's only two clusters in the public sector. Parkway Group Healthcare is Singapore's largest private healthcare provided followed by Raffles Medical Group.

Opportunities

Singapore is heavily dependant on imported medical products. With the challenge of rising healthcare costs, there are opportunities for medical devices, disposables, drugs, equipment and health IT systems that are innovative and yet deliver cost and process efficiencies.


With the strong emphasis for world-class healthcare standards, there are also opportunities for education and training for healthcare professionals and patient care for chronic disease management.

Opportunities exist for Australian health providers and health equipment exporters, especially through building closer ties with emerging groups/investors with an interest in healthcare.


There is also potential for Australia to provide training in areas where skilled manpower is lacking. With the rapid expansion in health facilities, the most immediate challenge facing Singapore’s regional healthcare strategy is the shortage of suitably trained Singaporeans to provide the necessary healthcare and management expertise.


In addition to health technology, Australia is also well placed to be a major supplier of equipment for new and existing hospital facilities and for products and services to Singapore's healthcare and emerging aged care sector. Homecare or ‘do-it-yourself’ therapeutic equipment, health supplements and functional ointments are some examples.

Competitive environment

Singapore is a major manufacturer of pharmaceuticals that supply internationally. This is part of the ongoing effort of the Singapore Government’s bid to attract world-class pharmaceutical manufacturers to set up manufacturing or research and development facilities in Singapore with various government support measures, including financial assistance and tax incentives.


Leading companies such as GlaxoSmithKline, Schering Plough, Merck (Singapore) Pte Ltd, Wyeth and Aventis have invested over US$1.5 billion in plants here to produce active pharmaceutical ingredients and finished products distributed to worldwide. At present, seven of the world’s Top 10 pharmaceutical companies have either a manufacturing base or representative office in Singapore.

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Tariffs, regulations and customs

There is no import duty on pharmaceutical products imported into Singapore.


There is a five per cent Goods and Services Tax (GST) applied on all imports, and on the supply of goods and services in Singapore.

The statutory board that oversees the registration and classification of drugs, medical devices and medical equipment in Singapore is the Health Sciences Authority (HSA).

In May 2002 HSA entered into an enhanced technical cooperation and information exchange with the Therapeutics Goods Administration (TGA) - Australia, through the Memorandum of Intent for cooperation on scientific and regulatory affairs, signed by HSA and TGA.


This lowered the barriers to entry for TGA listed and/or approved medical devices, disposables, drugs and equipment.

Industry standards

The Ministry of Health provides preventive, curative and rehabilitative health services and coordinates the planning and development of the public and health care sectors. Together with the Ministry of Environment they maintain environmental hygiene and control communicable diseases.


The two Ministries also work with the Ministry of Manpower to improve the industrial and occupational health of workers.


The Health Sciences Authority is the regulatory government body responsible for the import of various health products, ranging from medical devices and health supplements to cosmetics and traditional Chinese medicines.


The Medicines Act requires all medicinal products sold in Singapore to be licensed with the Centre for Pharmaceutical Administration, Health Sciences Authority. This centre is also responsible for details of import rules and licensing requirement for medicinal products. The objective of this control is to ensure that medicines for sale are safe, effective and of good quality.


The Centre's Product Evaluation and Registration Division is responsible for the registration and licensing of Western medicines and controls the import of medicinal products into Singapore through the administration of TradeNet. The company that is introducing the product into Singapore is responsible for applying the product licence.


Importers who do not hold product licences may apply for import licences to import registered medicinal products. ‘Pharmacy Only’ and ‘Prescription Only’ medicines should be imported and sold under the direct supervision of a registered pharmacist holding a valid poisons licence.


Only licensed pharmacists can sell medicinal products containing poisons controlled under the Poisons Act only.


As product licenses are issued in the name of local companies/firms only, it is necessary to employ local agents to handle product registration.

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Marketing your products and services

Market entry

In general, Singapore’s healthcare industries prefer to deal with their existing pool of established suppliers and local distributors, rather than deal direct with overseas manufacturers or exporters.


Distributors and manufacturers service the Singapore healthcare industry directly in the procurement of their hospital and medical products. Most hospitals have a materials management department that source medical products for the whole hospital, although the procurement process may differ for private hospitals and specialised clinics/centres.


Private GP clinics are also important for distributors, as this sector provides 80 per cent of public healthcare that make referrals to public and private tertiary hospitals and specialist centres.


Being a highly competitive market, product/service quality and efficacy coupled by suppliers' marketing support and joint effort with appointed distributors in market promotion is essential.

Pharmaceuticals

Appointing a drug distributor to cover clinics, hospitals and pharmacies, remains the most effective entry into Singapore’s pharmaceutical industry. Relationships play an important role when selling into hospitals and private clinics where local distributors with established networks and well-trained sales force will have easier access for the introduction of new products.


Singapore’s only two public healthcare clusters (Singapore Health Services and the National Healthcare Group) have joined forces to purchase pharmaceuticals and materials for use in facilities under the clusters. Suppliers have to be registered with the Expenditure and Procurement Policy Unit administered by the Ministry of Finance. Application can be made online via http://gebiz.gov.sg. Suppliers must be local registered companies to be eligible. 


Notification of tenders for pharmaceuticals are posted on the Internet and maintained for the duration of the tender period. In addition to tender results, the site also lists tentative Purchasing Schedule/Program for 12-month period to prepare suppliers participating in the tender process. 


Price, product efficacy and clinical trial reports are important for introducing new pharmaceutical products to potential customers at all levels as distributor, retailer or clinics and hospitals and end-users.


In addition to registration of drugs, local agents normally undertake the entire marketing and selling operation. In some cases, manufacturers provide supporting field personnel to ensure that marketing objectives are met. The marketing staff provided by the agents are usually:

  • Medical representatives who are well versed with local market conditions
  • 'Over-the-counter' sales teams who help to boost the overall sales through greater outlet coverage
  • Pharmacists employed exclusively for regulatory and certification reasons

The ability of your over-the-counter pharmaceutical supplies to increase market share in Singapore depends largely on the promotional assistance/expenditure suppliers are prepared to make in supporting their products in this very competitive industry.


Examples of some common effective marketing activities include:

  • Media advertising in print (ie newspapers and magazines) and on TV
  • In-store promotions with on-site sales promoters
  • Road shows to create awareness and for product sampling

Distribution channels

Health and pharmaceutical products are distributed through four systems:

  1. Government medical products and services - Government purchasing is based on annual tenders called by the Pharmaceutical Department, Ministry of Health.
  2. Private hospitals and clinics:
    • Doctors in private practice in Singapore normally dispense drugs themselves direct to patients at the time of consultation.
    • They are very price-conscious, and heavy sampling and attractive incentives are common practice.
    • They tend to use generic preparations.
    • Most private medical practices are open in the evenings.
  3. Retail pharmacies and wholesalers:
    • The retail sector is dominated by the Guardian Pharmacy chain. Its parent company, Dairy Farm International, acquired another retail chain, Apex Pharmacy, and now occupies over 80 per cent of the Singapore pharmaceutical industry.
    • There are also a number of family-owned, independent pharmacies located away from the city.
    • Besides the sales of drugs, pharmacies also sell toiletries, cosmetics, hair care products and stationery items.
    • There are also a number of outlets that operate both wholesale and retail outlets, usually on lower profit margins with credit terms of 60-90 days to trade customers.
  4. Chinese drug stores:
    • Have minimal product knowledge of Western drugs.
    • Are diversified in the stock of service items (with attractive prices to attract customers).
    • Are mainly located away from the city and prices of products are generally lower than retail pharmacies.
    • Most are sole proprietary set-ups and don’t employ pharmacists, therefore they don’t stock and sell scheduled products.
    • The product range is varied and includes toiletries, confectionery and household products.

Transport

Freight costs and delivery times will vary according to which port products are shipped from in Australia. The frequency of cargo ship availability also changes according to container volume movement.

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Links and industry contacts

Health and wellbeing–related resources

Government

Health Sciences Authority - www.hsa.gov.sg - Established by the integration of five highly specialised departments under the Ministry of Health.
Ministry of Health - www.moh.gov.sg - Provides preventive, curative and rehabilitative health services and co-ordinates the planning and development of the public and private health care sectors.
Health Promotion Board - www.hpb.gov.sg - A statutory board that aims to promote public awareness of healthy living and general health wellbeing.
Centre for Pharmaceutical Administration (CPA) - www.hsa.gov.sg/cpa

Healthcare groups

Parkway Group Healthcare - www.pgh.com  - One of Asia's largest private healthcare organisations, and Singapore's leading provider of private healthcare.
Mount Elizabeth Hospital - www.mountelizabeth.com.sg - The first medical centre built in Singapore dedicated to specialist care in medicine and surgery.
Eastshore Hospital - www.eastshore.com.sg - A private general acute care hospital that provides a wide range of medical and surgical facilities in Singapore.
Raffles Medical Group - www.rafflesmedical.com - Singapore's newest private tertiary hospital offering state-of-the-art technology and expertise.
Singapore General Hospital - www.sgh.com.sg - A major institutionalised hospital under the Singapore Health Services.

Specialised centres

National Skin Centre - www.nsc.gov.sg - A subsidiary of the Health Corporation of Singapore Pte Ltd, a government-owned company. It is a centre for diagnosis and treatment of skin diseases.
National Eye Centre - www.snec.com.sg - The designated centre to spearhead and co-ordinate the provision of specialised ophthalmological services with emphasis on medical research and quality education.
National Heart Centre - www.nhc.com.sg - Singapore's referral centre for cardiovascular medicine and provides inpatient services such as invasive procedures and cardiac operations.
National Cancer Centre - www.nccs.com.sg - Offers a one-stop, holistic range of clinical services to patients, conducts clinical and basic research, and develops public cancer education programmes wholly directed at the prevention and treatment of cancer.
National Dental Centre - www.ndc.com.sg - Provides oral health care in Singapore.
National Neuroscience Institute - www.nni.com.sg - Provides neurological and neurosurgical care and offers training for clinical residents, research fellows and medical practitioners through attachments and continuing medical education.

Government, business and trade resources for Singapore

Ministry of Environment - www.mewr.gov.sg - Maintains environmental hygiene and controls communicable diseases.
Ministry of Manpower - www.mom.gov.sg - Improves the industrial and occupational health of workers.
Government E-Business System - www.gebiz.gov.sg - A one-stop centre where the public can interact with the government for procurement activities and revenue tenders.

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Contact details

The Australian Trade Commission (Austrade) is the Australian Government’s trade and investment development agency, operating as a statutory agency within the Foreign Affairs and Trade portfolio.

Austrade assists Australian businesses contribute to national prosperity by succeeding in trade and investment, internationally, and promoting and supporting productive foreign investment into Australia.

Austrade:

  • Delivers services that assist Australian businesses initiate, sustain and grow trade and outward investment.
  • Promotes Australia as an inward investment destination and, with the States and Territories, supports the inflow of productive foreign direct investment.
  • Administers the Export Market Development Grants scheme.
  • Undertakes initiatives designed to improve community awareness of, and commitment to, international trade and investment.
  • Provides advice to the Australian Government on its trade and investment development activities.
  • Delivers consular, passport and other government services in designated overseas locations.

A list of Austrade offices (in alphabetical order of country) is available.

More information

For further information please contact Austrade on 13 28 78 or email info@austrade.gov.au

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