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United Arab Emirates

Health to the United Arab Emirates

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(Last updated: 27 August 2008)

Trends and opportunities

The market

 

The United Arab Emirates (UAE) is perhaps the most attractive market in the Middle East and North African (MENA) region. This country has the highest annual per capita consumer of pharmaceuticals in the Middle East.

 

It has been forecast that the health services and pharmaceuticals sector will continue to expand in the coming years. Experts predict that the demand for healthcare in MENA will rise by 240 per cent in the next 20 years. Key factors driving the growth include increasing public and private wealth fuelled by the oil boom, strong and strengthening healthcare infrastructure, approvals of more medicines, a friendly regulatory environment and the absence of significant local competitors. Indeed, the Dubai Chamber of Commerce & Industry (DCCI) noted that only 700 firms have a presence in the market. These firms specialise in the pharmaceuticals, trading and manufacturing for health, hospitals and medical devices market. This indicates a young market, but a market which is on the cusp of booming.

 

The expanding health sector is said to also be fuelled by the country’s medical tourism. The Abu Dhabi Chamber of Commerce & Industry (ADCCI) predicted that medical tourism will rise by 15 per cent annually. The UAE has created institutions such as Dubai Healthcare City, to entice more medical tourists to this region and expand the market. Significant development of healthcare infrastructure and facilities in the country also means that nationals do not have to seek treatment outside the country. This maintains a need and market for advanced healthcare facilities in UAE.

 

In the past, a significant obstacle in establishing a thriving health market has been the cost of pharmaceuticals. The Ministry of Health is responsible for setting medicine prices in the UAE. Despite near-zero trade tariffs within the Gulf Co-operation Council (GCC) trade bloc, UAE drug prices were often double the cost of pharmaceuticals in other Gulf states. This difference in costing was mainly due to the country’s wealth and the small pharmaceutical base. In light of growing popular opposition to high pharmaceutical prices, the Government has recently shown an increasing willingness to reduce drug prices to bring them more into line with other GCC states.

 

To surmise, there is a growing market and there is also growing demand. With government actively reforming the sector to reduce barriers, the market is ripe for entry.

 

Dubai

 

The Government of Dubai has recognised that as Dubai continues to grow, it must continue to develop health services that match international best standards. Dubai’s growing expatriate population, rapidly rising the demand for high quality healthcare facilities, services and medicines, are all driving huge investment of both government and private sector into this industry.

 

It has been announced that the Dubai Health Authority (DHA) will be responsible for strategy and setting, health regulation, health funding and public health. From this point onwards one newly created government regulatory body will be responsible for all health service professionals and services in Dubai. Implementing this new regulatory body will occur in phases. It is anticipated that the plan will be completed by 2012, with the DHA health funding process fully implemented by 2015. There will be no distinction between public or private health services providers in Dubai. 

 

Abu Dhabi

 

In May 2007, Abu Dhabi announced an AED1 billion corporate initiative to take advantage of the rising demand for healthcare. This initiative demonstrates the potential which the UAE possesses.

 

The Abu Dhabi Health Services Company (Sinha) will own all health and medical facilities, properties including lands, workers as well as contracts and agreements relating to healthcare in the Emirate. 

Opportunities

The establishment of health-related free zones has increased the interest of global pharmaceutical players. This has encouraged such players to set up regional centres in the UAE, so as to expand their presence in the MENA region. 

 

The Dubai Biotechnology and Research Park (DuBiotech) is one such free zone. It aims to attract a mix of biotechnology and pharmaceutical companies active in research and development, scientific discovery, testing, production, storage, sales and distribution as well as business support and legal services. Companies located in the DuBiotech Park will receive 100 per cent exemption on corporate and personal tax guaranteed for 50 years.

 

Another free zone is Dubai Health Care City (DHCC). This zone is being developed by corporate giant Dubai Holding’s subsidiary, Tatweer. Tatweer is part of government efforts to develop medical facilities that will attract patients to Dubai from other regions.

 

It is also worth noting that the academic centre complex includes the Harvard Medical School Dubai Centre (HMSDC), Dubai Harvard Foundation for Medical Research and Maktoum Harvard Library. These research institutes also act as an added attraction to the market.

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Tariffs, regulations and customs

The key regulatory authority in the UAE is the Ministry of Health (MoH). All products must be registered with the Ministry. The Pharmaceutical & Medical Control Department is the main pharmaceutical regulatory division within the health-industry. The Health Ministry regulates the supply of all drugs to public-sector hospitals.

 

The Health Policy and Regulation Team, a sector of the Abu Dhabi Health Authority (HAAD) are developing regulatory policies for all medical specialisation and medical service sectors. The policies will include both alternative and traditional forms of medicine. HAAD regulates healthcare in Abu Dhabi. The DHA governs healthcare in Dubai and the MoH controls the medical systems in the remaining emirates.


Currently, the regulation of the healthcare sector in Dubai is fragmented. Different facilities are subject to different legislation and different processes. This has led to inconsistent standards and duplication as well as a high regulatory burden on health service providers.

The DHA’s regulation team will help streamline the current process and will ensure implementation of the DHA’s policy and standards across the healthcare sector including the free zones.


Federal healthcare initiatives 

 

The Federal Government has moved to ensure that the whole health sector is more transparent and modernised. A new national health council will oversee health policy and ensure people have the same access to healthcare regardless of where they live.

 

The Ministerial Council for Services has approved the creation of a council to coordinate all health bodies. This includes the MoH, the Emirates Health Authority, HAAD and its service provider SEHA, the DHA and the private sector.

 

There are also plans to link the health industry to a ‘regional alert system’, developed and maintained by the World Health Organisation (WHO). This tracking system aims to help in reporting disease outbreaks, health facilities, human and material resources in the healthcare field, along with regular reporting of various diseases. The project would help the country to be part of the immediate reporting system in the Gulf region.

 

Reforms have also seen all health-related advertisements being thoroughly vetted by the MoH. Advertisements which have not been approved by MoH have been banned. In order to implement the new laws, the Ministry has established a new department of advertising, which will be responsible for monitoring the media and enforcing the law.

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Marketing your products and services

Market entry

There are many opportunities in the UAE’s health sector. However, the best market entry strategy will depend on your individual situation and the product or service you wish to offer.

 

Some factors to consider before developing a market entry strategy include: 

  • the target customer
  • your liquidity and capital requirements
  • your distribution approach
  • competitive advantage

Given the fragmented nature of the industry and independent operations of the various health authorities, the mode of market entry will also vary depending on your long-term objectives.

 

All these factors are subjective and will require you to develop a market strategy suited to your situation and adept to your needs. The most common market entry strategy for products like medical equipments and devices is the distributorship arrangement.

Distribution channels

The Emirates have been divided into nine medical districts. These districts are:

  • Abu Dhabi enjoys the unique status of direct administrative affiliation with the MoH headquarters (also in Abu Dhabi). They have 600 primary healthcare facilities with 2,700 doctors and 6,000 nurses.
  • Dubai
  • Al Ain
  • Sharjah has six government hospitals and three private hospitals. There are also four clinics / health centres available for the public.
  • Ajman boasts three hospitals and nine general clinics.
  • Umm Al Quwain has one small hospital and three primary health centres.
  • Ras Al Khaimah currently has three government hospitals and has 17 government health centres.
  • Fujairah has 12 government health centres (three hospitals and nine clinics) with 187 doctors.
  • The Western Region possesses five small hospitals that were previously primitive health centres and seven new health centres.

The organisational structure of the MoH has been designed to regulate the services provided in each of these districts.

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Links and industry contacts

Health–related resources

Ajman University of Science and Technology – www.ajman.ac.ae
ArabMedicare.com – www.arabmedicare.com

Information on healthcare markets of the region

Etisalat – www.emirates.net.ae/ma_uaesites/medical.html 
Dubai Healthcare City – www.dhcc.ae
UAE Ministry of Health – www.moh.gov.ae/intro
United Arab Emirates University (Faculty of Medicine and Health Sciences) – www.fmhs.uaeu.ac.ae

 

Dubai Department of Health and Medical Services (DOHMS)
PO Box 4545
Dubai, UAE
Tel: +971 4 337 0031
Fax: +971 4 337 4563


Dubai Health Authority – www.dha.gov.ae

Email: contactus@dha.gov.ae


Emirates Medical Association – www.ema.ae
PO Box 6600
Dubai, UAE
Tel: +971 4 337 7377
Fax: +971 4 334 4082
Email: ema@emirates.net.ae

 

UAE Ministry of Health
PO Box 848
Abu Dhabi, UAE
Tel: +971 2 633 0000
Fax: +971 2 621 5422

UAE Ministry of Health – Drug Control Department
Tel: +971 2 611 7331
Fax: +971 2 631 3742


UAE Ministry of Health – Department of Supply and Stores (Pharmaceuticals)
Tel: +971 2 634 2397
Fax: +971 2 639 3530


Ministry of Health, Dubai Office
PO Box 1853
Dubai, UAE
Tel: +971 4 396 6000
Fax: +971 4 396 5666

Government, business and trade resources for United Arab Emirates

Abu Dhabi Chamber of Commerce and Industry 
PO Box 662
Abu Dhabi, UAE
Tel: +971 2 617 7503
Fax: +971 2 634 4759
Email: services@adcci.gov.ae


Dubai Chamber of Commerce and Industry 
PO Box 1457
Dubai, UAE
Tel: +971 4 228 0000
Fax: +971 4 221 1646
Email: dcciinfo@dcci.org


Sharjah Chamber of Commerce and Industry 
PO Box 580
Sharjah, UAE
Tel: +971 6 568 8888
Fax: +971 64 568 1119
Email: scci@sharjah.gov.ae

Australian Business in the Gulf Group - www.abig-uae.com  
PO Box 20183
Dubai, UAE
Tel: +971 4 395 4423
Fax: +971 4 395 4423
Email: abigdxb@emirates.net.ae

Victorian Government Business Office
PO Box 58004
Dubai, UAE
Tel: +971 4 321 2600
Fax: +971 4 321 2700
Email: dubai@iird.vic.gov.au


Government of South Australia Commercial Representative Office
PO Box 58048
Dubai, UAE
Tel: +971 4 343 2884
Fax: +971 4 343 2885
Email: sagovtme@emirates.net.ae


Western Australian Trade Office
PO Box 558007
Dubai, UAE
Tel: +971 4 343 3226
Fax: +971 4 343 3238
Email: info@wato.ae

Trade Queensland
Office 801, Level 8
Lulu Building, Salam Street
Abu Dhabi, UAE
Tel +971 2 696 8700
Fax +971 2 678 2824
Email: Susan.rae@trade.qld.gov.au

Media

Gulf Business Magazine Online Edition – www.gulfbusiness.com

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