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New Zealand

Information and communications technology to New Zealand

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(Last updated: 17 July 2007)

Trends and opportunities

The market

New Zealand is a proven early adopter of new technology products, services, methods and systems. Its competitive strength lies in creative technical innovation and the ability to be rapidly adaptive within a low cost structure. The government is committed to developing information and communication technology (ICT) infrastructure and capability.


Overall, New Zealand’s ICT industry strengths include: 

  • Electronics
  • Software applications for the Internet
  • Software applications for the telecommunications sector
  • Software and hardware for creative industries, such as film production and post-production

The size of the information technology (IT) goods and services sector is estimated at over NZ$12 billion, and the computer services sector alone is estimated at NZ$2.5 billion.


ICT currently accounts for approximately two per cent of the New Zealand workforce, 4.3 per cent of GDP and generates significant export revenue.


The Information Technology Survey by Statistics New Zealand show the industry size of the IT goods and services sector (excluding communication services), for the 2004 financial year, was approximately NZ$7 billion and had increased 0.6 per cent on the 2003 financial year result. The total value of export sales of IT goods and services (excluding communication services) from New Zealand was NZ$576.3 million in the 2004 financial year, a decrease of 14.9 per cent compared to the 2003 financial year. 


New Zealand has the key components and characteristics necessary to develop a sophisticated knowledge economy, including:

  • An information-intensive market
  • The strong presence of value-adding businesses
  • Relatively low costs of communications
  • An English speaking population
  • A history of creative innovation

In world terms, New Zealand currently has:

  • The highest ICT expenditure per capita
  • The highest growth rate in ICT patent application and registration
  • The sixth highest penetration of secure web servers (a key indicator of e-commerce potential)

The ICT sector has been identified as one of the key contributors to future economic growth and international competitiveness of New Zealand. Its challenge in the next few years is to commercialise innovation and grow existing companies into global ICT businesses.


New Zealand is an excellent test-market for US ICT products. The New Zealand the market is compact and closely resembles the larger US market in many areas including the technology sector’s percentage contribution to GDP. 

Opportunities

Opportunities exist across the whole ICT sector, especially in following areas:

  • IT, Internet and e-commerce services
  • Software for niche applications
  • Telecommunications products and services
  • Security products (hardware and software)
  • ICT products and services to government
  • ICT products and services to the agribusiness sector (primary industries)
  • Public/private infrastructure (health, education, utilities, transport)
  • Products and services to film and media

The New Zealand Government has recently announced a program called the Digital Strategy. The Digital Strategy commits NZ$60 million (including NZ$44.7 million of contestable funding) to implement multiple ICT ‘Knowledge Society’ initiatives. In total, the government estimates it will spend up to NZ$400 million on digital strategy initiatives over the next five years.

Competitive environment

The government is committed to pursing policies that foster competition in the ICT market while the policy and regulatory environment produce market incentives for new investment and innovation.


There are over 7700 ICT companies in New Zealand.

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Tariffs, regulations and customs

Under the Australia-New Zealand Closer Economic Relations Trade Agreement (ANZCERTA) or commonly (CER) any product that has 50 per cent or more Australian content may enter New Zealand duty free. Depending upon the product, Australia has (up to) a 15 per cent tariff advantage over other countries.


Goods and services tax (GST) at 12.5 per cent applies to all products, both local and imported. GST is levied at each point of sale. In the case of imported goods, New Zealand Customs collects the GST (based on the cost, insurance and freight (CIF) value) at point of entry before releasing the goods.


The Chambers of Commerce can arrange a carnet in advance for non-saleable show or sample goods otherwise GST applies. To receive a refund for GST paid on show or sample goods, the Australian company would have to register for GST in New Zealand (or use a customs agent or associated company registered for GST in New Zealand). 


Suppliers of goods and services must register for GST if their gross turnover exceeds NZ$40,000.


New Zealand Customs
have a system of pre-lodgement to allow imported goods to go through a pre-arrival customs clearance after providing information including:

  • flight/shipping number and date
  • house airway bill number/bill of lading
  • number of packages
  • gross weight
  • freight charges
  • freight payment arrangements (pre-paid or on collection)

The May 1998 changes in the Copyright Act 1994 meant that New Zealand no longer prohibited parallel importing of products. This means authorised distributors may no longer have exclusive distribution rights in New Zealand over copyright products sourced overseas.


There is no duty or GST on the transfer of knowledge electronically (ie. over the Internet).

Industry standards

The New Zealand Government has launched a strategy for e-government, aimed at bringing all government services online. Further information on the e-government strategy can be found at the State Services Commission.


All government departments are required to notify the Government Electronic Tenders Service of the purchase of goods and services of more than NZ$50,000. Information on tenders can also be found at the Department of Trade and Industry's Industry Capability Network.


All public calls for tender, regardless of their financial value, must also be notified.

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Marketing your products and services

Market entry

New Zealand recognises the global trend where businesses within the information and computer technology (ICT) sector are strongly shifting towards competing along value chains. 


New Zealand companies are adapting their business models to provide a stronger value proposition for their products and services by forming alliances with synergistic companies (domestic and international). Australia can be seen as a natural ally in forming these alliances.


With a high level of knowledge and expertise, the New Zealand ICT industry has the potential to forge strong partnerships with Australian companies, with a view towards doing business both in New Zealand and in international markets.

Distribution channels

The most critical issue in pursuing opportunities in New Zealand’s ICT sector is to identify and target the right distribution channels. 


The more common distribution methods are:

  • Appointing a local distributor or agent 
  • Forming a partnership with a local company marketing complimentary products and/or services
  • Establishing a subsidiary or branch with sales and management infrastructure
  • Marketing and sales of electronic goods via the Internet

It is strongly recommended that market research be undertaken to confirm these channels and to assist in the development of a market entry strategy.


New Zealand’s predominant centres for ICT business are in Auckland, Wellington, Christchurch and Dunedin.

Transport

New Zealand’s internal transport networks are extensive and efficient. Distribution is relatively easy due to short travel distances. Distribution costs can be higher than Australia due to the broad geographic spread of a relatively small population.


The major ports of entry are Auckland, Wellington, Christchurch, Tauranga, Napier and Nelson.

International airports are located in Auckland, Hamilton, Wellington and Christchurch.

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Links and industry contacts

Information and communications technology-related resources

Trade and information technology (IT) publications

New Zealand Infotech Weekly – www.infotech.co.nz 
PO Box 9057
Newmarket
Auckland, New Zealand
Tel: (64 9) 373 7807
Fax: (64 9) 373 7808


Computerworld – www.computerworld.co.nz
PO Box 6813, Wellesley Street
Auckland, New Zealand
Tel: (64 9) 377 9902
Fax: (64 9) 377 4604
Publisher: IDG Communications Ltd


PC World – www.pcworld.co.nz
PO Box 6813, Wellesley Street
Auckland, New Zealand
Tel: (64 9) 377 9902
Fax: (64 9) 377 4604
Publisher: IDG Communications Ltd


NZ Computer Industry Directory – www.idg.co.nz
PO Box 6813, Wellesley Street
Auckland, New Zealand
Tel: (64 9) 377 9902
Fax: (64 9) 377 4604
Publisher: IDG Communications Ltd

Government

Ministry of Economic Development IT Reports – www.med.govt.nz/pbt/infotech.html
State Services Commission, E-Government Unit – www.e-government.govt.nz
The New Zealand Government Directory Online – www.nzgovtdirectory.com

Associations

Information Technology Association of NZ (ITNZ) – www.itanz.org.nz 
New Zealand Software Association – www.nzsa.org.nz
New Zealand Computer Society Inc. – www.nzcs.org.nz

Research

IDC Research (NZ) ­– www.idcresearch.co.nz

Telecommunications carriers

Telecom NZ Ltd ­– www.telecom.co.nz 
Telecom NZ Access Standard ­– www.telepermit.co.nz 
Telstra Clear Communications ­– www.telstraclear.co.nz
Vodafone Communications Ltd ­– www.vodafone.co.nz
Saturn TV ­– www.telstraclear.co.nz/products/television
Worldxchange Ltd ­– www.worldxchange.com
NewCall Communications Ltd ­– www.newcall.co.nz 
Call Plus Ltd ­– www.callplus.net.nz
Compass Communications Ltd ­– www.compass.net.nz 
Ihug ­– www.ihug.co.nz

Government, business and trade resources for New Zealand

The New Zealand Government – www.govt.nz 
Statistics New Zealand – www.stats.govt.nz
New Zealand Government's ‘online’ strategy – www.e-government.govt.nz 
New Zealand Companies Office – www.companies.govt.nz
New Zealand Department of Labour – www.dol.govt.nz
New Zealand Inland Revenue Department – www.ird.govt.nz
New Zealand Treasury – www.treasury.govt.nz
Transit New Zealand – www.transit.govt.nz
Chambers of Commerce – www.chamber.co.nz


NZ Customs Department – www.customs.govt.nz
17-21 Whitmore Street,
Wellington, New Zealand
Tel: (64 4) 473 6099
Fax: (64 4) 473 7370

Postal address
PO Box 2218
Whitmore Street
Wellington, New Zealand


New Zealand Overseas Investment Commission – www.oic.govt.nz
PO Box 2498
Wellington, New Zealand
Tel: (64 4) 471 3838
Fax: (64 4) 471 3655

Financial

ANZ Banking Group – www.anz.co.nz 
ASB Bank – www.asbbank.co.nz
Bank of New Zealand – www.bnz.co.nz 
The National Bank of NZ – www.nationalbank.co.nz 
WestpacTrust – www.westpac.co.nz
Baycorp ­– www.baycorp.co.nz
Dun and Bradstreet – www.dnb.co.nz/default.htm
IT Investment Network – www.itinvestment.co.nz

Logistics

Air New Zealand – www.airnz.co.nz
Qantas (in NZ) – www.qantas.com.au/regions/dyn/home/qualifier-region-nz
Rail and Ferry Travel – www.interislander.co.nz
Rail and Ferry Freight – www.interislanderbookings.co.nz/freight/default.asp

Service providers

Tenderlink – www.tenderlink.com
NZ Telecom Yellow pages – www.yellowpages.co.nz

Media

Stuff – www.stuff.co.nz
The National Business Review – www.nbr.co.nz
The New Zealand Herald – www.nzherald.co.nz
The Dominion Post – www.dompost.co.nz
The Press – www.thepress.co.nz
Scoop – www.scoop.co.nz
Otago Daily Times – www.odt.co.nz
Xtarmsn – www.xtramsn.co.nz

Australian resources

Australian High Commission – www.australia.org.nz
72-78 Hobson Street
Thorndon
Wellington, New Zealand
Tel: (64 9) 473 6411
Fax: (64 9) 498 7118


New Zealand Consulate-General – www.nzembassy.com
Level 10, 55 Hunter Street,
Sydney NSW 2000
Tel: (61 2) 9238 0280
Fax: (61 2) 9238 0182


Australian Department of Foreign Affairs and Trade – www.dfat.gov.au/geo/new_zealand/index.html

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Contact details

The Australian Trade Commission (Austrade) is the Australian Government’s trade and investment development agency, operating as a statutory agency within the Foreign Affairs and Trade portfolio.

Austrade assists Australian businesses contribute to national prosperity by succeeding in trade and investment, internationally, and promoting and supporting productive foreign investment into Australia.

Austrade:

  • Delivers services that assist Australian businesses initiate, sustain and grow trade and outward investment.
  • Promotes Australia as an inward investment destination and, with the States and Territories, supports the inflow of productive foreign direct investment.
  • Administers the Export Market Development Grants scheme.
  • Undertakes initiatives designed to improve community awareness of, and commitment to, international trade and investment.
  • Provides advice to the Australian Government on its trade and investment development activities.
  • Delivers consular, passport and other government services in designated overseas locations.

A list of Austrade offices (in alphabetical order of country) is available.

More information

For further information please contact Austrade on 13 28 78 or email info@austrade.gov.au

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