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Information and communications technology to the Philippines

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(Last updated: 3 Sept 2008)

Trends and opportunities

The market

In 2007, the Philippines investment in ICT was estimated to reach over US$1 billion due to the fact that the telecommunications companies have continued to expand their cell sites, have adopted new technologies, and more importantly, the proliferation of business processing outsourcing (BPO) businesses in the country.

 

Philippine Long Distance Telephone Company, Inc. (PLDT) continues to dominate the landline business. The company managed to have a steady revenue of US$859 million or one-third of its total business. In terms of market share, PLDT has 41.78 per cent market share; Innove – 20.92 per cent; and Digitel – 9.14 per cent.

 

In terms of mobile business, it is still a stiff competition between Globe which has 40 per cent of market share and Smart 35 per cent. The third and fourth mobile companies are Piltel, a sister company of PLDT, with 17 per cent market share and Digitel’s Sun Cellular with 8 per cent. Mobile market is dominantly pre-paid. There is an increased business for wireless because the mobile handsets are cheap. A mobile handset costs US$15; SIM card is free or it costs around US$0.62.

 

The industry technology is on state-of-the-art digital network, which provides modern communications such as broadband Internet access and wireless connection. In 2007, PLDT had 130k subscribers of DSL and 40k subscribers of wireless broadband. Smart has over 2000 wireless broadband-enabled base stations providing high-speed Internet access to 386 cities and municipalities all over the country. Bayantel continues to expand its broadband infrastructure. The country has the lowest broadband penetration in Asia with approximately eight broadband subscribers for every 1000 Filipinos. This is the reason why the NTC targets broadband for all by 2010.

 

Internet subscription reached 2.5 million in 2001. There are 62 ISPs, 19 of which provide broadband services.

 

The National Telecommunications Commission (NTC) had given 3G licences to four major domestic carriers, namely, Globe, Smart, Digitel, and Connectivity Unlimited Resources Enterprises. Globe and Smart have already successfully tested their 3G services using an EDGE updated to their existing GSM network equipment.

 

Globe had installed 1000 3G cell sites. Smart offer real-time video streaming of television shows, movie trailers, and 3G animation. Despite 3G offerings in the market, the industry is cautious on 3G technology because it is an expensive technology and it has not been proven 100 per cent in the global telecommunications market.

 

VoIP has been accepted as a value-added service for both ISPs and telecommunication companies. Connectivity options available are WCDMA, WLAN, Bluetooth wireless technology, and WiMAX for ‘last mile’ connectivity.

 

In terms of broadcasting, the NTC had drafted the rules and regulations for digital radio broadcast in the Philippines. Digital audio broadcast signals are transmitted in-band, on-channel or the Iboc technology. This means that several stations can be carried within the same frequency spectrum. Digital television should use Digital Terrestrial Television (DTT) technology, shifting from analogue to digital by 2015.

 

The BPO of the Philippines is one of the growth engines. It has potential earnings of US$10 billion by 2010 with a CAGR of 40 per cent from 2005 to 2010. Examples of BPO services are: contact centres, back office support, software development, animation, and engineering design. 

Opportunities

The opportunities in the Philippines information and communications technology industry are:

  • Copper wire-based DSL
  • Digital-enabled communication equipment
  • Engineering consultants for the implementation of Digital Video Broadcasting-Terrestrial (DVB-T)
  • Software security and network management
  • Support hardware and services for BPOs
  • ERP for SMEs
  • WiMAX – for ‘last mile’ connectivity and evolution of wireless broadband 

Competitive environment

In terms of telecommunication hardware the market is price sensitive. End users source their supplies from China because of its competitive price. Examples of hardware include rectifiers, batteries and multiplexers.

 

Other customers prefer high quality and thus source hardware from North America, Europe, and Australia.

 

In terms of software, local companies have their own IT pool that do in-house programming. Examples of home-grown software programs are payroll system, inventory and planning software. However, complex softwares with critical mission applications are sourced from foreign companies. Examples of complex softwares are network management software and integrated management software.

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Tariffs, regulations and customs

Zero tariff for importation of electrical apparatus for line telephony or line telegraphy, including line telephone sets with cordless handsets and telecommunication apparatus for carrier-current line systems or for digital line systems; videophones (HS Code 85.17). However, this equipment will be subject to 12 per cent expanded value added tax.

 

Telecommunications hardware is type-approved by the National Telecommunications Commission and/or the Philippine Long Distance Telephone Company, being the major dominant player for more than 50 years in the market.

 

Computer software to the Philippines is duty-free. However, there are instances where computer softwares have tariff rates depending on the declaration of the importer. In this instance, it is best for the importer to seek tariff classification ruling from the Tariff Commission (HS Code 85.23).

 

Importers of all telecommunication hardware must obtain an importation certification from the National Telecommunications Commission. Hardware used for government telecommunication projects are tax free.

 

Local inspection for standards compliance is required for products subject to mandatory Philippine national standards, including electrical wires and cables.

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Marketing your products and services

Market entry

ICT-specific considerations for Australian exporters:

  • Prospecting Australian exporters must first determine the requirement of the telecommunication companies and the end users.
  • A visit to the Philippine ICT market is a requirement as this will allow the Australian exporter to gain first-hand knowledge about the market and the business potentials of the hardware and software.
  • Meetings with local systems integrators, potential local agents are also productive activities because you will develop good contacts within the industry.
  • Test case studies are helpful tools to promote the products and services of Australian exporters.
  • The market is price sensitive and Australian products and services known to be high-quality and high-priced.
  • It is up to the Australian exporter and the appointed local agent to educate the end users of the benefits of high-quality competitive priced. Product differentiation against that of low-priced products must be established.
  • Participating in local ICT exhibitions as an exhibitor is expensive. In some cases, the appointed local agent will share the cost of exhibition with the principal supplier.
  • Australian exporting companies can coincide their visit to the Philippine market during the local ICT exhibition. In this way, they can know the ICT market trends and be introduced to the industry players and associations in one exhibition hall. 

Distribution channels

For telecommunication suppliers of hardware and software it is best to appoint a local agent to represent the supply company in this market. This will assure the end users that after-sales support service is available. There are systems integrators that can bundle products and services to offer a complete package to the customer. In practice, most local agents prefer a non-exclusive partnership agreement so they will not feel the pressure to meet sales targets. Commission rates averages between 15 per cent and 30 per cent depending on the product.

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Links and industry contacts

Events

The following events may be of interest.  Please note that Austrade is not involved in these events.

Philippine International Information Technology Expo – www.itexpo.com.ph

COMDDAP (Computer Manufacturers, Distributors and Dealers Association of the Philippines) IT Expo – www.globaltradephilippines.com
Consumer Electronics Live in Manila - www.globaltradephilippines.com

 

ICT-related resources

Commission on Information and Communications Technology – www.cict.gov.ph

Philippine Strategic Roadmap for ICT sector – www.lastmileinitiative.ph


 

Service providers

 

Digitel – www.digitel.ph

Globe Telecom – www.globe.com.ph

Philippine Long Distance Telephone Co. – www.pldt.com.ph

Smart Telecom – www.smart.com.ph

Government, business and trade resources for the Philippines

National Telecommunications Commission (NTC)www.ntc.gov.ph

BIR Road, East Triangle Diliman

Quezon City, Metro Manila

Tel: +63 2 924 4042

Fax: +63 2 921 7128

 

Philippine Electronics and Telecommunications Federation (PETEF) – www.petef.org.ph

7th Floor AXALife Center

Tindalo St. corner. Sen. Gil Puyat Ave.

Makati City

Tel: +63 2 813 6398

Fax: +63 2 813 6397

 

Semiconductor and Electronics Industries in the Philippines, Inc. (SEIPI) – www.seipi.org.ph

Unit 902 Tower 2 RCBC Plaza

Ayala Avenue, Makati City

Tel: +63 2 844 9028

Fax: +63 2 844 9029

 

Philippine Internet Services Organisation (PISO) – www.piso.org.ph

19th Floor, The Taipan Place,

Emerald Avenue, Ortigas Center, Pasity City

Tel: +632 637 8978

Fax: +632 631 4930

 

Philippine Cable Television Association (PCTA)www.pcta.org.ph

Unit 504 Taipan Place Condominium

F. Ortigas Jr. Road (formerly Emerald Avenue)

Ortigas Center, Pasig City

Tel: +632 638 8541

Fax: +632 638 8542

 

Business Processing Outsourcing Association of the Philippines – www.bpap.org.ph

9/F The Palisades Condominium

107 Perea St., Legaspi Village, Makati City

Tel: +632 892 0456 or +817 2727

Fax: +632 893 4332 

Media

Computerworld Magazine-Media Gateway Corp. – www.computerworld.com.ph 

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Contact details

The Australian Trade Commission (Austrade) is the Australian Government’s trade and investment development agency, operating as a statutory agency within the Foreign Affairs and Trade portfolio.

Austrade assists Australian businesses contribute to national prosperity by succeeding in trade and investment, internationally, and promoting and supporting productive foreign investment into Australia.

Austrade:

  • Delivers services that assist Australian businesses initiate, sustain and grow trade and outward investment.
  • Promotes Australia as an inward investment destination and, with the States and Territories, supports the inflow of productive foreign direct investment.
  • Administers the Export Market Development Grants scheme.
  • Undertakes initiatives designed to improve community awareness of, and commitment to, international trade and investment.
  • Provides advice to the Australian Government on its trade and investment development activities.
  • Delivers consular, passport and other government services in designated overseas locations.

A list of Austrade offices (in alphabetical order of country) is available.

More information

For further information please contact Austrade on 13 28 78 or email info@austrade.gov.au

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