Frequently asked questions

Does Austrade provide importing services?

Austrade does not provide services to overseas suppliers who are interested in importing their products and services to Australia.

If you import goods into Australia, you need to be aware of customs and duty, import permits, quarantine permits and treatment that apply to imported goods.

We recommend that you contact the following organisations who will be able to assist you:

The Department of Agriculture, Fisheries and Forestry/Australian Quarantine & Inspection Service (AQIS) 
Web: www.daff.gov.au/aqis/import

AQIS provides information on Australian quarantine and inspection issues and import controls for food, live animals, animal products, fish, aquatic products, timber, plants and grains.

Australian Customs Services
NSW Head Office
477 Pitt St
Sydney NSW Australia 2000
Tel: +61 2 9213 2000
Email: information@customs.gov.au
Web: www.customs.gov.au/site/page.cfm

The Australian Customs Services is the only organisation authorised to handle any enquiries relating to the level of import duties applicable on export of merchandise goods to Australia.

Standards Australia
GPO Box 5420
Sydney NSW Australia 2001
Tel: +61 2 8206 6000
Fax: +61 2 8206 6001
Email: mail@standards.com.au
Web: www.standards.com.au

Standards Australia is the Australian Government endorsed peak standards development body in Australia.

Business.gov.au
Web: www.business.gov.au/Business+Entry+Point/Business+Topics/Importing+exporting/Importing/

The business.gov.au website is an online government resource for the Australian business community. By using business.gov.au businesses are able to comply with government requirements.