Part Five
Appendixes
Index
A
Aboriginal and Torres Strait Islander peoples, 150–1
Abu Dhabi office, 30
Access Asia, 99
Administrative Appeals Tribunal, 94, 142
Administrative Appeals Tribunal Act 1975, 154
Administrative Arrangements Orders, 80
advertising, 256–7
aerospace global value chains, 24
Africa, 31, 32, 45, 46, 54, 56
Agency Risk Management Plan 2013–14, 139
Agri Australis, 64
agribusiness sector, 26, 38, 48, 60, 61, 64
Agricultural Competitiveness White Paper, 78
Animal Logic, 73
anti-bribery, 132, 139, 140
ANZ Bank, 33, 63
ANZ Global Wealth, 33
APEC Access to Capital forum, 33
Approved Destination Status (ADS) scheme, China, 114, 126–7, 128, 129
APS Statistical Bulletin, 152
APS Values and Employment Principles, 148
Argyle Hotel Group, 36
AS 8001:2003 Fraud Corruption and Control, 140
AS/NZS ISO 31000:2009 Risk Management, 140
As One—Australian Public Service Disability Employment Strategy, 151
ASEAN–Australia–New Zealand Free Trade Agreement, 82
ASEAN market, 21, 29, 38, 50, 54, 60
ASEAN workforce skills development market initiative, 51, 54
Asia Marketing Fund, 127, 129
Asia–Pacific Economic Cooperation (APEC), 33, 109
Asialink Leaders’ Scholarships, 144
Asian Business Engagement Plan, iii, 97–100, 154
aims and goals, 98
funding available, 98
grants, 97–100
Asian Football Confederation Asian Cup, 32
Asian leisure visitors, 129
Aspen Medical, 75
asset management 153, 155–8
attached agency agreements, 79
Attorney-General’s Department, 135
Audit and Risk Committee, 132, 133, 136, 137
Auditor-General, 141, 155
audits, 140–1
AusFilm, 79
AustCham Singapore, 99
AusTender, 155
Austmine, 100
Austrade Craig Senger Scholarship, 144
Austrade on the Go, 157
Austrade Protected Network, 158
Austrade services to government, 80
Austrade Student Centre website. see Study in Australia website
Australia–China Business Perceptions Survey, 2013, 40
Australia Day Achievement Awards, 149
Australia Unlimited brand, 70–1
MENA 2014 programme, 47, 82
Australia Week in China, iii, 6, 36, 38–9, 56, 66–7, 70, 71, 81–2
Australian Chamber of Commerce and Industry, 72
Australian Council for Private Education and Training, 56
Australian Criminal Code, 132
51st Australian Export Awards, 72–5
Australian Federal Police, 79
Australian Golden Kangaroo, 37
Australian Industry Group, 29, 77, 144
Australian Made Campaign, 72
Australian National Audit Office (ANAO), 136, 141
Australian Network on Disability, 151, 152
Australian Public Service (APS)
employee census and survey, 149
Values and Code of Conduct, 140
Australian Standing Committee on Tourism, 106, 121
Australian Taxation Office (ATO), 31
Australian Technology Network, 52
Australian Tourism Investment Attraction Partnership, 123
Australian Trade Commission Act 1985, 3, 4, 133, 136, 141
Australian Water Association, 29
Australia’s International Business Survey: 2014 report, 20
Aviation–Aerospace Australia, 29
awards
export, 72–5
staff, 149
B
Bahrain, 46
Bangladesh, 56
Beryl Wilson Austrade Scholarship for Women in International Business, 28, 33–4, 143
BGP Global Pty Ltd, 48
Brand Australia. see Australia Unlimited brand
Brazil higher education initiative, 52–3
bribery and corruption, 132, 139, 140
briefings. see parliamentary inquiries and briefings
Business Advisory Group, 137
Business Development Manager, Accra, 46
C
Canada, 6, 59, 63, 66, 81
capability
development programmes, 32–3
languages, 146
leadership, 146
Cardno, 73
Centre for Excellence in Rail Training, 30
cherry exports, 48
Chief Economist, Sydney, 23
Chief Executive Officer (CEO)
instructions, 139, 140, 155
letter of transmittal, ii
report, 5–7
responsibilities, 132, 133
Chief Finance Officer’s report, 160–1
China, 35–40, 62, 66–7, 77, 81, 82, 83, 92, 107, 111, 123
Approved Destination Status (ADS) scheme, 114, 126–7, 128, 129
Austrade’s education teams, 50
Austrade’s support of investment in Australia, 37
Australia Week in China, iii, 6, 38–9, 56, 66–7, 70, 71, 81–2
foreign direct investment, 36, 59
school partnerships, 58
schools initiative, 51–2, 56
China International Education Exhibition Tour, 58
China schools initiative, 51–2, 56
Chinese Visitor Satisfaction Survey report, 128
client service, 27, 246–7
client surveys, 27
codes of conduct, 140
Colmar Brunton, 55
Comcover Benchmarking Survey, 140
Commonwealth Authorities and Companies Act 1997, 4
Commonwealth Bank, 72
Commonwealth Disability Strategy, 152
Commonwealth Fraud Control Guidelines, ii
Commonwealth of Independent States (CIS), 47
Commonwealth Procurement Rules, 155
Commonwealth Register of Institutions and Courses for Overseas Students, 50
‘Competing internationally—do you need to follow your customer?’ forum, 29
consular and passport services
deliverables, 101
objective, 101
outcomes, 102
Passport and Consular Support Officer, Dubai, 104
passport applications, 104
performance measure, 101–2
voting assistance, 103
Consulate-General, Houston, iv
consulates
activities, 103–4
locations, 103
consultancies, 155–6
Consultant Quality Incentive Programme, 86, 93
consultants, 155–6
corporate governance, 132–9
Corporate Governance Forum, 133
corporate planning, 136, 138
Craig Senger Scholarship, 144
Cricket World Cup, 32
cross-cultural capabilities, 146
culture and values, 149–50
D
Dairy Australia, 29
data centres, 157
Defence Materiel Organisation, 70
Department of Agriculture, 48, 79
Department of Education, 53, 79
Department of Foreign Affairs and Trade, 2, 3, 34, 38, 70, 76, 77, 78, 79, 80, 104, 132, 134, 135, 153, 154
Department of Immigration and Border Protection, 53, 56, 79
Department of Industry, 24, 29, 78
Department of Infrastructure and Regional Development, 63, 123
Department of Resources, Energy and Tourism, 2, 3, 5, 10, 77, 79, 80, 105, 106, 117, 120, 139, 142, 146, 154, 160
Department of the Prime Minister and Cabinet, 38, 77, 78, 135
Digital Content Working Group, 56
disability employment programme, 151
disability reporting, 152
E
ecologically sustainable development, 253–5
economic diplomacy, iv, 5, 6–7, 28, 35, 76
Ecotech, 73
education agents (offshore), 53–4
Education Commissioner and Consul Education, Shanghai, 51
education industry
activities, 56
Austrade’s goals, 49
Brazil higher education initiative, 52–3
China schools initiative, 51–2, 56
Future Unlimited brand, 6, 49, 50, 52, 53, 56, 82
international marketing, 49–50
licensed education institutions, 50
market research and intelligence, 54–5
offshore education agents, 53–4
opportunities identified, 50
stakeholder engagement, 56
statistics, 49
student enrolments in Australia, 50
Study in Australia, 49, 50, 52, 158
value, international market, 49
education market snapshots, 54
Education Visa Consultative Committee, 56
emerging markets, 25, 54
employee recognition programme, 148–9
employees. see staff
Engaging with Asia Speaker Series 2013, 33
environmental performance, 253–5
Ethics Committee, 132, 136, 137, 149
Etihad Rail, 30
Europe, 63–5
Executive Group, 133–5
executive management structure, 138
Export Council of Australia, 6, 20, 29, 78
Export Finance and Insurance Corporation (EFIC), 6, 20, 23, 24, 29, 33, 72, 77, 78
Export Market Development Grants Act 1997, 86, 95, 141, 142
Export Market Development Grants Amendment Bill 2014, 86, 93
Export Market Development Grants (EMDG) scheme
appeals, 94, 142, 154
applicants, 86
applications, 94
appropriation, 87, 93
communication and promotion, 93–4
deliverables, 85
40th anniversary, iv
fraud control, 94
funding, 93
legislative changes, 86
objective, 85
outcomes, 85
payments, 88
performance, 87–8
administrative, 94
indicators, 85
recipient profiles, 89–93
risk management, 94–5
Senior Grants Auditor, Sydney, 87
Export Market Development Grants (Extended Lodgement and Consultant Quality Incentive) Determination 2012, 86
exporters
Austrade assistance, 25–6
awards, 72–5
statistics, 18, 19
exports, statistics, 18–19, 21–3
external scrutiny, 141–2
F
Fair Work Commission, 147
FAPESP (Sao Paulo Research Foundation), 52
Ferra Engineering, 24
Ferrero Group, 64
Financial Management and Accountability Act 1997, 3, 4, 132, 140, 141
financial performance, 3, 160–1
financial resources, 250–2
financial statements, 162–236
financial summary, inside front cover, 3
foreign direct investment (FDI)
Austrade’s role, 60
China, 36, 59, 66–7
Europe, 63–5
investment network, 62–7
inward investment outcomes, 62, 63, 67
Japan, 59, 65–6
priority setting, 61
promotion of inward investment, 61
senior investment specialists, 5, 61, 68–9, 78–9
sources, 61
statistics, 59
stock of, 59, 63
tourism, 66–7
United Kingdom, 59
United States, 59, 62
foreign government delegations, 84
foreign languages capability, 146
France, 65, 83, 119
fraud control, 140
EMDG scheme, 94
freedom of information, 142
Freedom of Information Act 1982, 142, 155
Fullshare, 37, 67
Future Unlimited brand, 6, 47, 49, 50, 51, 52, 53, 56, 57
competition, 6, 50, 56, 57
G
G’day USA, 62, 83
General Manager, Marketing Online and Business Practice, Sydney, 72
Germany, 61, 63, 64, 83, 92, 119
Global News, 139
global trade, 18
global value chains, 24
goods exports, 18–19
governance, 132–9
grant programmes, 97–100, 108, 110, 115, 118, 124–5
Green Line Mining forum, 45
Gulf Cooperation Council markets, 46–7
H
Highlights 2013–14, iii
history, 4
Hong Kong, 6, 21, 66, 83, 92
The Hub, 139, 156, 158
human resources management, 142–52
I
ICT strategy, 167
Income Tax Assessment Act 1936, 15, 16, 31
independent audits, 141
India, 20, 30, 32, 55, 56, 57, 61, 62, 129
Indigenous Australian Government Development Programme, 150
Indigenous Cadetship Support Programme, 151
Indonesia, 20, 43, 51, 56, 83
Information Publication Scheme statement, 142
information systems
business systems, 156
Chief Information Officer, Canberra, 157
data centres, 157
equipment replacement, 158
mobility support, 157
security, 158
system monitoring, 158
infrastructure sector, 64. see also tourism—infrastructure
Inquiry into the Development of Northern Australia, 79
internal audit, 140–1
internal controls, 140
international business community
barriers to business, 20–1
research, 20
International Monetary Fund (IMF), 18, 44
international students, 49, 57
investment. see foreign direct investment
Investment Adviser, Sydney, 68
investment development. see trade, investment and education promotion
Investor Update, 70
inward investment. see foreign direct investment
IT. see information systems
Italy, 65
J
Japan, 6, 21, 32, 50, 56, 59, 60, 65–6, 81, 111, 135
oyster industry, 41
Japan and Korea Visitor Satisfaction Survey, 129
Japan–Australia Economic Partnership Agreement, 66, 76
Japan External Trade Organization, 76
Japan global human capital initiative, 52
JKTech, 45
Joint Select Committee on Northern Australia, 80
Joint Standing Committee on Foreign Affairs, Defence and Trade inquiry, 80
judicial decisions, 142
K
Kambrya College, 58
Kangaroo Liaoning Business Chain Co. Ltd, 37
KCC Real Estate Development Company, 37, 67
Korea. see Republic of Korea
Korea–Australia Free Trade Agreement, 78, 81
Korea Trade–Investment Promotion Agency, 76
Kuwait, 46, 47, 82
L
language capabilities, 146
Latin America, 29, 45, 65
leadership capability, 146
legal services, 154
legislation, 3, 141
letter to Minister, ii
locations—Austrade’s, 8–9, 243, inside back cover
M
Macquarie Capital, 63
Malaysia, 51, 56, 59, 111, 119, 123, 129
management committees, 136, 137
management development, 146
Manager, Investment and Regulatory Reform, Canberra, 120
Manager, Tourism Major Project Facilitation Service, Canberra, 120
manufacturing sector, 24, 70, 91
Market Information Package (MIP), 54, 58
survey, 55
market research, 256, 258–9
Match Australia—International Sports Business programme, 32
McKinsey & Company, 4, 135
Meat & Livestock Australia, 29, 77, 144
media and communications, 71
mentoring, 146
Mid-Year Economic and Fiscal Outlook 2013–14, 87
Middle East, 31, 46, 47, 75, 80, 82, 123
mining and resources sector, 26, 34, 44, 51, 59, 65
mining equipment, technology and services (METS), 44, 45, 70, 100
Mining Indaba 2014, 45
Minister for Trade and Investment, 3, 5, 6, 33, 36, 38, 42, 50, 57, 60, 71, 72, 78, 80, 81, 82, 83, 99, 132, 133, 136, 143
ministerial activities
in Australia, 79, 80
overseas visits, 38, 81–3
ministerial directions, 133
ministerial responsibilities, 3
MIP Weekly, 54
Monash University, 73
Mongolia, 34, 56, 84
Morocco, 47
Mukti Botanicals, 96
Myanmar, 48, 51, 54, 83, 84
N
National Disability Strategy 2010–2020, 152
National Investment Advisory Board, 29, 60, 76, 79
National Landscapes, 125
National Tourism Accreditation Framework (T-QUAL), 107, 113, 115, 118, 124, 125–6
National Trade Development Working Group, 76, 79
network—Austrade’s, 3, 8–9, 34
New South Wales Legislative Council inquiry into tourism in local communities, 79
Nigeria, 54
Nishi-Nippon City Bank, 52
North America, 62–3
Northern Australia White Paper taskforce, 76, 78
O
occupational health and safety. see work health and safety
Office of Legal Services Coordination, 154
Oman, 46
Opengear, 95
Organisation for Economic Co-operation and Development (OECD), 24, 132
organisational design, 142
organisational structure, 12
Otraco, 73
Outcome 1, 2, 10, 11
Programme 1.1: Trade, education and investment promotion
objective and deliverables, 14–16
performance indicators, 16–17
Programme 1.2: Trade development schemes—Export Market Development Grants
objective and deliverables, 85
performance indicators, 85
Programme 1.3: Trade development schemes—Asian Business Engagement Plan
objective and deliverables, 97
performance indicators, 97
Outcome 2, 2, 10, 11
Programme 2.1: Consular and passport services
objective and deliverables, 101
performance indicators, 101–2
outlook 2014–15, iv, 160
overseas assignments, 144
Overseas-Engaged Employees’ Scholarships, 143
P
Pakistan, 32, 56, 84
parliamentary inquiries and briefings, 79–80
Passport and Consular Support Officer, Dubai, 104
passport services, 104
performance bonus payments, 148
performance framework, 138
performance reporting, inside front cover, 2, 10, 14–130
Peru, 44–5
Philippines, 42–3, 51, 82–3
Philippines School of Technology, 43
Portfolio Budget Statements 2013–14, 2, 10, 14, 85, 97, 101, 105, 106, 138
PricewaterhouseCoopers, 141
privacy, 142
Privacy Act 1988, 142
procurement, 155
Productivity Commission, 61, 122, 123
Programme 3: Tourism-related initiatives and management, 105
deliverables and performance indicators, 105, 106–18
objective, 105
Protective Security Policy Framework, 154
Public Governance, Performance and Accountability Act 2013, 133
public–private partnerships, 65, 82
Public Service Act 1999, 3, 132, 141
publications—tourism research, 117, 127
purchasing, 155
Q
Qatar, 46, 109, 123
Queensland University of Technology, 30
R
Rail Skills Australasia, 30
Reconciliation Action Plan (RAP), 151, 152
Relationship Management System, 156, 158
reporting framework, 10
Republic of Korea, 6, 21, 32, 56, 57, 81, 111
research, 20
responsibilities, 2
review of Austrade, 27
RightShip, 73, 74
risk management, 139–41
RØDE Microphones, 73
role—Austrade’s, inside front cover, 2
S
Saudi Arabia, 6, 30, 46, 82
scholarships, 143–4, 148. see also Beryl Wilson Austrade Scholarship for Women in International Business
SEAPA Pty Ltd, 41
secondments programme, 77, 144
security, 154, 158
Security Advisory Group, 137
Senior Executive Service (SES), 146–7, 241, 242
Senior Grants Auditor, EMDG scheme, Sydney, 87
senior investment specialists, 5, 61, 68–9, 78–9
Senior Officials Trade and Investment Group, 29, 60, 76, 79
service charter, 246–7
service exports, 19
service improvement study, 27
short-term overseas assignments, 144
Singapore, 51, 56, 59, 60, 92, 99, 111, 119, 143
social media, 17, 50, 52, 70, 71, 111, 256–7
South Africa, 32, 45, 55
South Australian Department of Manufacturing, Innovation, Trade, Resources and Energy, 79, 144
Spain, 65
Sri Lanka, 32, 56
staff
awards, 149
communication, 139
deployments, 77, 144
enterprise agreements, 147
Indigenous, 151
management development, 146
numbers, inside front cover, 3, 142–3
overseas-engaged, 77, 143, 144, 147, 148, 149
overview, inside front cover, 3, 238–42
people with a disability, 151–2
performance
agreements, 138
managing, 147–8
recognition, 148–9
resources, 251
surveys, 147, 149
training and development, 143–7
turnover, 3, 142
wellbeing, 151
workplace diversity, 150
stakeholders, 29, 56, 60, 117
standards of service, 27
state and territory directors, 76–7
State Marketing Forum, 56
State of the Service report, 152
Strategic Tourism Investment Grants, 108, 124, 125
student visas, 53
Study in Australia website, 49, 50, 52, 158
submissions and briefs, 80
surveys. see also tourism
client, 27
staff, 147, 149
SWA Water Australia, 73
Switzerland, 59, 83
T
T-QUAL Accreditation, 107, 113, 115, 118, 124, 125–6
T-QUAL Grants Programme, 108, 115, 124, 125
Taiwan, 21, 56
talent management, 147
Tasmanian Quality Meats, 73
‘team Australia’ approach, 79
Telkom Indonesia, 43
Telstra, 43
Thailand, 30, 51
Torres Strait Islander peoples. see Aboriginal and Torres Strait Islander peoples
tourism. see also T-QUAL Accreditation; T-QUAL Grants Programme
Austrade’s role, 119
economic analysis reports, 129–30
employment plans, 122
expenditure by tourists, 120
forecasts, 129
infrastructure, 66, 67
investment in, 66–7, 120
regional reports, 130
reports, 129–30
research, 116, 127
stakeholder satisfaction, 117
surveys, 117, 128–9, 130
T-QUAL grants, 115
tourism action plan 2015–20, iv
visitor statistics, 119–20
visitor survey reports, 117, 128–9, 130
Tourism 2020 strategy, iv, 2, 77, 119, 121–4
performance indicators, 113
Tourism Australia, 38, 39, 66, 67, 80, 83, 123, 124, 125
Tourism Industry Regional Development Fund (TIRF) grants programme, 110, 118, 124
Tourism Investment Monitor, 110, 112, 127, 129
Tourism Major Project Facilitation service, 123
Tourism Research Australia (TRA), 110, 119, 127
trade, investment and education promotion. see also individual countries
deliverables, 14–16
developing markets for business, 18–48
objective, 14
outcomes, 16–17
performance indicators, 16–17
research, 21–2
whole-of-government policy, 76–84
Trade and Investment Ministers Meeting, 60, 79
Trade Commissioner Service, 6, 28
trade commissioners
Beijing, China, 40
celebrating 80 years, 28
development programme, 145
Milan, 68
New Delhi, 35, 69
New York, 69
Peru, 44
Russia, 47
Trade Commissioners Act 1933, 28
trade development schemes. see Export Market Development Grants (EMDG) scheme; Asian Business Engagement Plan
Trade Manager, Services, 38
TradeStart
locations, 154, 243–5
partners, 244–5
programme, 31
Transparency International Australia, 132
2020 Tourism Industry Potential, 112, 121, 127
U
‘Understanding Talent Recruitment in China’ tour, 36
United Arab Emirates, 6, 30, 32, 46, 56, 75, 82, 104
United Kingdom, 20, 59, 63, 66, 92, 119
United Nations Conference on Trade and Development (UNCTAD), 24, 59
United States of America, 6, 18, 20, 21, 59, 61, 62–3, 81, 83, 92, 119
University of Melbourne, 32
University of New South Wales, 52, 57
University of Sydney, iii, 6, 20, 29, 78
University of Western Australia, 33
Unlocking India’s potential: commercially successful vocational education and training, 55
V
values, 140
Victorian Parliament Rural and Regional Joint Investigatory Committee inquiry, 80
Vietnam, 51, 56, 83
visits, foreign government representatives, 84
voluntary redundancy programme, 143
W
Walnuts Australia, 73
Water Australia, 29
Waterex, 44
Wearx, 44
web accessibility, 158
Web Content Accessibility Guidelines, 158
website, 70, 93, 158. see also Study in Australia website
West Africa, 54, 56
Western Europe, 62
whole-of-government policy, 76–84
initiatives, 78
service level agreements, 79
state and territory directors, 76–7
state and territory governments, 76–7
Why Australia: benchmark report 2014, 63
WIGB skills and capability development workshops, 32–3
WIGB–University of Melbourne study, 32
Willow Creek Winery, 67
Wilson, Beryl, 28, 33, 143
‘Win your Future Unlimited’ competition, 6, 50, 56, 57
Wine Australia, 29
Winning Investment for Australia programme, 60
Women and the Economy forum, 33
Women in Global Business (WIGB), 32–3
work environment, 150
work health and safety, 248–9
Work Health and Safety Act 2011, 150
Work Health and Safety Management System, 150
workforce design, 142
workforce skills development mission to ASEAN, 56
Workplace Diversity Action Plan 2014–2017, 150
Workplace Relations Committee, 137, 150
World Bank, 31
Z
ZhuoZhou Intense Solar, 36