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Purpose 5: Help Australians with consular and passport services
This section includes narrative discussion, a case study and trend data that demonstrate Austrade’s performance against Purpose 5 as set out in its 2017–18 corporate plan. It also demonstrates Austrade’s performance against its outcomes and programs as set out in the Portfolio Budget Statements 2017–18, specifically Outcome 2, Program 2.1. For a summary of results against Austrade’s performance criteria, see Austrade’s performance statement on pages 29–30.
The protection and welfare of Australians abroad through timely and responsive consular and passport services in specific locations overseas.
- Program 2.1: Consular and passport services
Purpose 5 achievements
Austrade has met or exceeded its forecasts for Purpose 5, with examples highlighted below.
98.8% of the 15,576 passport applications received at Austrade consular offices during 2017–18 were scanned within 24 hours, well within the 3 per cent tolerance benchmark objective agreed with the Australian Passport Office.
Austrade processed its passport applications with an error rate of less than 2 per cent across all its posts, within the Australian Passport Office’s key performance indicator of 3 per cent.
1,158 applications for emergency travel documents were processed by Austrade. All were issued in a timely and responsive manner, as per the performance criterion from the Portfolio Budget Statements 2017–18 and Corporate Plan 2017–18.