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Managing knowledge and information

Austrade relies heavily on knowledge and information systems to help it advance Australia’s trade, investment, international education, and tourism interests. With a global business, it is critical that all information assets are available and accessible, any time, from any location, through a channel of choice, for both clients and Austrade operations.

Austrade’s information and communications technology (ICT) strategic plan outlines the overarching approach to the management of ICT resources to meet the future needs of the agency. It is aligned to Austrade’s strategic outcomes and embraces a ‘digital first’ approach.

The ICT strategic plan has six key principles:

  • focus investment on supporting business growth and new capability
  • digital first for delivery of services
  • cloud first to enable collaboration and sharing
  • mobile by default
  • configure not customise
  • minimise effort to maintain reliable, secure and compliant systems.

A review of Austrade’s digital readiness is underway to examine all aspects of its digital delivery, covering skills and capabilities, teaming models, platforms, ways of working and investment priorities. This review will position Austrade to meet its digital strategy and support the delivery of product lines through agile approaches and human-centred design.

Ngoc Khuu Solutions Developer, Canberra

Ngoc Khuu Solutions Developer, Canberra

Ngoc Khuu is part of the Application Development team in the Information and Technology Services branch in Austrade’s Canberra office. Ngoc works to facilitate and implement innovative business solutions, while maintaining and supporting existing Austrade systems.

Ngoc has been an IT professional for 15 years and has been with Austrade for the last three years. She was attracted to Austrade because it recognised and acknowledged her skills, experience and reputation for delivery. Ngoc enjoys Austrade’s willingness to engage with cutting-edge technology, and particularly likes the fast pace of work in this field.

Ngoc is keen to contribute to Austrade’s digital transformation journey, especially when the solutions she creates improve the user experience.

‘My work is always interesting. I enjoy the variety and love working on complex problems, looking for ways to make things easier, quicker and better,’ Ngoc said.

Austrade’s initial data intelligence initiative will be broadened to extend the reach and accessibility of data and insights to both clients and Austrade staff. Investments in this area, as well as the exploratory use of automation, artificial intelligence and machine learning, will continue to enhance the agency’s digital experience and its capability to derive value from its core information assets.

A key component of supporting Austrade’s highly mobile workforce is ubiquitous access to line-of-business applications and productivity tools that align with demands to work in different ways. Austrade is undertaking an initiative to map information and new work styles as part of a broader strategy to digitise the workplace and move supporting applications to the cloud. This important step opens up significant potential to interact in innovative ways with clients, other governments and stakeholders.

Austrade’s strategy will continue to adapt to an evolving digital landscape and meet whole-of-government digital priorities and ambitions using a bimodal delivery model that blends the stability of proven governance standards and processes with the agility of human-centred design.

Austrade takes advantage of cloud computing and hosting arrangements where applicable, and its data centres are run in governmentapproved, co-location facilities. The environment is fully virtual, providing maximum flexibility to migrate appropriate workloads to the cloud in line with the Australian Government’s Secure Cloud Strategy.

HTML version of this annual report converted and prepared by XiNG Digital Pty Ltd.