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Austrade at a glance
Who are we?
The Australian Trade and Investment Commission (Austrade) contributes to Australia's economic prosperity by helping Australian businesses, education institutions, tourism operators and governments as they:
- develop international markets
- promote international education
- win productive foreign direct investment
- strengthen Australia's tourism industry.
Austrade also helps Australian citizens by providing consular and passport services in designated overseas locations.
1,049 Austrade staff at 30 June 2018, 66 per cent of whom were employed in client-focused operations in Australia and overseas. Staff turnover was 10.9 per cent and the gender balance was 57 per cent female and 43 per cent male. For detailed staffing information, see pages 135–148.
To promote Australian exports and international education, strengthen Australia's tourism sector, and attract investment into Australia by generating market information and insights, promoting Australian capabilities, making connections through an extensive global network of contacts, leveraging the 'badge of government' offshore, working collaboratively with partner organisations, and providing quality advice and services to exporters, education institutions and investors.
Where we work
122 locations at 30 June 2018, including 84 overseas locations in 49 markets, with 14 of those locations also providing consular services on behalf of the Australian Government. Within Australia, Austrade had 10 offices, complemented by a further 28 TradeStart offices. See the network map on pages 6–7.
Extending our reach
Austrade works with other agencies and organisations onshore and offshore to extend our reach into the business community and leverage external resources, knowledge and skills, including agencies within the Foreign Affairs and Trade portfolio and across the Australian Government, state and territory governments, industry associations, business councils, and chambers of commerce.
Our service commitment
Each year, Austrade undertakes satisfaction surveys to assess service delivery and identify areas for improvement in its services to Australian organisations. The surveys are conducted independently and results are available throughout the year.
Achieving our purposes
Austrade’s purposes are listed below, along with some examples of how we achieved them in 2017–18. How we measure our performance results is summarised in Part 2 of this report, starting on page 15.
Develop international markets
12,017 general and tailored services provided to 4,803 Australian organisations, helping them access opportunities (see page 49).
Operated five Landing Pads in global innovation hotspots overseas, delivering on the Government’s National Innovation and Science Agenda (see pages 83–84).
Promote international education
International education activity in 2017 contributed $30.3b to the economy, a 35 per cent increase on earnings recorded in 2016 (see page 88).
86% of Australian education institutions surveyed indicated they achieved some form of commercial outcome as a result of working with Austrade (see page 24).
Win productive foreign direct investment
Contributed to almost $4.8b in recorded investment value resulting from 113 investment outcomes, helping to increase foreign direct investment in Australia (see page 95).
Organised the second Northern Australia Investment Forum in Cairns in November 2017. A total of 179 investor delegates attended the forum, representing 101 companies from 24 countries (see page 102).
Strengthen Australia's tourism industry
Contributed to the successful negotiation of new air services arrangements with India. Outcomes included negotiation of unlimited passenger services to six destinations in India, and six in Australia (see page 108).
$107.4b in overnight visitor expenditure in the 12 months to March 2018, up 5.7 per cent, and continuing to track above the Tourism 2020 lower-bound target of $115 billion (see page 106).
Help Australians with consular and passport services
98.8% of the 15,576 passport applications received were processed within the required timeframe (see page 119).
Provided high-quality and responsive consular support to 821 Australians in difficulty overseas (see page 119).