Part Five
Appendixes
Index
A
Administrative Appeals Tribunal, 94
Administrative Appeals Tribunal Act 1975, 120
Advanced Polymer Technology, 15
advertising, 220–1
Africa, 2, 31, 73, 74, 77. see also North Africa; South Africa; Sub-Saharan Africa; West Africa
Agency Risk Management Plan 2011–12, 109
agribusiness sector, 16, 28–30
Agricultural Emergency Plan, 77
Agwest International, 29
AirAsia, 95
alumni events, 31, 46, 48, 53, 70
Annual Procurement Plan, 121
annual reports, 118, 121, 223–6
anti-bribery. see bribery and corruption
APEC Leaders Week, 82
APS Statistical Bulletin, 118
ASEAN, 22
markets, 33
Asialink Leaders Program, 112
Asian Games, 15
Asian market opportunities and barriers: audit of potential trade into Asia and other markets, 79
Association of Southeast Asian Nations (ASEAN). see ASEAN
Attorney-General's Department, 120
Audit and Risk Committee, 102, 105, 107, 109, 110, 111
Auditor-General, 111
audits, 109, 110–11, 121, 127–8, 211, 212, 223
AusAID, 31, 58, 77, 103
Austcham–Austrade Australian Business Promotion Award, 60
AusTender, 121
Austin, 122
Austrade Direct, 40
Austrade Employee Collective Agreement, 114
Austrade Enterprise Agreement 2012–2014, 114
Austrade Student Centre website. see Study in Australia website
Austrade Studies Assistance scheme, 113
Australia and New Zealand School of Government, Institute for Governance, iv, 102
Australia–China Alumni Association, 53
Australia–China Alumni Awards, 46, 48
Australia–China Careers Fair, Shanghai, 20, 53
Australia–China 2.0 trade mission, i, 20, 60, 71, 72, 76, 77
Australia–China Wanwu Eco-country initiative, 58
Australia Day Achievement Medallions, 115, 116
Australia–Europe Brief, 71
Australia–Germany Solar Future Forum, Berlin, 58
Australia Gulf Council, 28, 76, 78
Australia in the Asian Century Reference Group, 76, 78
Australia in the Asian Century White Paper, 78
Australia–Japan–Vietnam trilateral business mission, 33
Australia Lounge, 32
Australia–Malaysia Logistics Roundtable, 24
Australia Unlimited brand, i, 3, 4, 6, 12, 15, 38, 68, 69, 71
Australia Unlimited iPad magazine, i, 68, 69–70, 71, 73, 75, 116
Australian Advanced Remediation Group, 58
Australian Agency for International Development. see AusAID
Australian Automotive Aftermarket Association, 35
Australian Automotive Week, 34
Australian Commercial Galleries Association's exhibition, Seoul, 71
Australian Education International, 49, 51, 80
Australian Export Awards (49th), 71, 73–4
Australian Government Information Management Office, 124
Australian High Commission, Wellington, 100
Australian Industry Group, 26
Australian International Marine Export Group, 25, 70
Australian National Audit Office (ANAO), 110, 111, 121
Australian Public Service, code of conduct, 109
Australian Public Service Commission, 117
Career Development Assessment Centre, 113
Australian Renewable Energy Agency, 59
Australian Scientific Instruments (ASI), 30
Australian Solar Institute, 58
Australian standards, 110
Australian Suppliers Database, 42
Australian Taxation Office, 44, 103
Australian Tourism Investment Guide, 67
Australian Trade Commission Act 1985, 6, 104, 110, 218
Australian Water Association, 58
Australia's reputation, 69
Automotive Market Access Program (AMAP), 3, 12, 21, 54–5, 56
automotive sector, 21, 34–5, 54–6
aviation alternative fuels, 57–8
awards
export, 71, 73–4
staff, 115–17
B
Bahrain, 28
BCI Performance Warehouse, 34
Belgium, 37
Book Industry Strategy Group, 77
Brand Australia. see Australia Unlimited brand
Brazil, 2, 4, 15, 19, 26–7, 78, 82, 119
bribery and corruption, 4, 12, 103, 108–10, 112, 116, 120
briefings. see parliamentary inquiries and briefings
Brunei, 18
Budget, 2011–12, 2, 10, 86, 93, 108, 126, 216
Building Brand Australia program, i, 3, 4, 6, 38, 47, 68, 69, 70
Business Advisory Group, 107
business assurance, 118
business continuity plans, 119
business systems, 122
Buy Australian at Home and Abroad, 13, 25, 77
C
call centres, 123
Canada, 35
capability, 112
Capability Framework 2011–12, 112–13
Career Development Assessment Centre, 113
Central Europe, 30
Charles Sturt University (CSU), 45
Chief Executive Officer (CEO), 104, 118
instructions, 109
report, 2–4
Chief Finance Officer's report, 126
Chile, 13, 17, 18, 24, 25, 26, 82
China, 14, 16, 18, 19, 20, 32, 42, 45, 46, 53, 54, 55
Clean Energy and Environment Export Directory, 57
clean energy and environment sector, 56–60
Clean Energy Finance Corporation, 59
Clean Energy Future
briefing series, 59
plan, 57, 59
Clean Energy Trade and Investment Strategy, 3, 12, 54, 56–7
Clean Power Asia conference, Bali, 58
clean technology seminars, 21
client service, 40, 94
Client Service Charter, 40, 209
Client Service Improvement Study, 2011–12, 39–40, 106
codes of conduct, 109
collaboration with state and territory governments, 79
Colombia, iv, 2, 4, 13, 19, 25, 26, 27, 78, 82, 120
Commonwealth Business Forum, 68, 75
Commonwealth Disability Strategy, 118. see also National Disability Strategy
Commonwealth Financial Management Framework, 103
Commonwealth of Independent States, 29
Community and Public Sector Union, 114
Comscentre, 95
Confederation of Indian Industries' Green Building Centre, 21
Connect, 122
consular services, i, 98
deliverables, 97
Japan, 100
New Zealand, 100
objective, 97
outcomes, 97, 98
performance, 98
visas, 52
Consulate-General
Auckland, New Zealand, 100
Bogota, Colombia, 19, 27
Sao Paulo, Brazil, 100
Ulaanbaatar, Mongolia, i, 19, 32
consulates, i, 4, 6, 98–100
consultancies, 121, 214
consultants, 121
corporate data, 124
corporate governance, 102–9
Corporate Governance Forum, 103
Corporate Governance Framework, 102, 109
Corporate Plan, 106, 109
corporate planning, 105, 106, 109
Costa Concordia cruise ship, 99
CostaExchange, 29
Council for Australian–Arab Relations, 78
Council of Australian Governments, 118
Council of Australian Governments' International Student Strategy for Australia, 48
Council on Australia Latin America Relations, 78
‘Creating Your Future through Education' seminar, 52
Criminal Code 1995, 103
Cultural Mentor Program, 113
Curtin University, 21, 22
Czech Republic, 42, 55
D
data centres, 123
Defence Signals Directorate, 122
Department of Agriculture, Fisheries and Forestry, 77, 80, 82
Department of Business and Innovation, Vic, 55, 80
Department of Defence, 120
Department of Education, Employment and Workplace Relations, 117
Department of Finance and Deregulation, 103
Department of Foreign Affairs and Trade (DFAT), 32, 81, 98, 100
Overseas Property Office, 119
Department of Immigration and Citizenship, 30, 49, 77, 78, 80, 103
Department of Industry, Innovation, Science, Research and Tertiary Education (DIISRTE), 26, 34, 77, 79
Department of Resources, Energy and Tourism, 42, 58, 59, 67, 71, 76, 77
Department of the Prime Minister and Cabinet, 77, 82
Diamond Jubilee. see HM Queen Elizabeth II's Diamond Jubilee
disability action plan, 117
Disability Discrimination Act 1992, 117
Duratray International, 31
E
Earth Hour, 217
East Asia and Pacific Water Days 2011 conference, 58
East Asian Growth Markets, 7
ecologically sustainable development, 217–19
Education and Career Fair, Moscow, 78
education sector
activities, 45, 46, 51, 52–3
Asian market, 52–3
communications and media strategy, 47–9
Future Unlimited brand, i, 3, 46, 47–9, 52, 53, 68, 69, 71, 78, 83
international education and training framework, 47–8
licensed educational institutions, 48
market research and intelligence, 50–1
outcome, 46
performance measure, 46
priorities, 47
student enrolments in Australia, 47
Study in Australia, 46, 48, 49, 52
video platform repositions, 46, 47–8, 49, 68, 71, 83
Education Visa Consultative Committee, 51, 52
Elders Limited, 56
emerging markets, 7, 19–32
employees. see also staff
agreements, 114
communication, 108–9
Indigenous, 117
overseas-engaged, 114
people with disability, 117–18
recognition, 115–17
training and development, 109, 112
employment frameworks, 114
energy efficiency, 217, 219
Energy Efficiency in Government Operations Policy, 217
energy sector, 57–8
Energy use in the Australian Government's operations 2007–08, 217
Enterprise Bargaining Committee, 114
Enterprise Connect, 13, 18
Envac, 57, 66
Environment Protection and Biodiversity Conservation Act 1999, 217
environmental industries. see clean energy and environment sector
environmental performance, 217–19
environmental remediation, 58
Established Markets, 7, 33–5, 37–8
Ethics Committee, 102, 105–6, 107, 118
events organisation, 15, 32, 46, 48, 53, 70–1, 79
Expomin trade show, 13, 17, 18, 26, 82
Export Finance and Insurance Corporation (EFIC), 71, 76, 77
Export Market Development Grants Act 1997, 94, 110, 111, 218
Export Market Development Grants (EMDG) scheme, i, iv, 6, 85–94
appeals, 94
communication and promotion, 93
Comscentre, 95
deliverables, 85
fraud control, 94
funding, 93
Halfbrick Studios Pty Ltd, 96
objective, 85
outcomes, 85, 86
payments, 87
performance, 86
recipient profiles, 88–93
risk management, 94
exports, 14
external scrutiny, 110
F
Federation of Automotive Products Manufacturers, 55
FIFA World Cup, 15
Fiji, 119
Film Victoria, 22
Financial Management and Accountability Act 1997, 6, 102, 110
financial performance, 7
management, 118
performance, 126
financial resources, 215–16
financial services sector, 36, 78
financial statements, 129–98
Flickr account, 42
food and beverage sector, 16, 18, 28
Food and Hotel Asia 2012, 13, 18
Food Safety Operations Queensland, 29
foreign direct investment (FDI), iv, 6, 12, 27, 33, 57, 72
Austrade's role, 61
Canada, 35
operating model, 61–2
outcome, 61
performance measure, 61
priority setting, 62
projects, 63–4
stock of, 37, 61, 63
strategy, 62
tourism, 67, 77
United States, 34, 36
Western European countries, 37
whole-of-government approach, 64
foreign language sites, 41–2
France, 37, 95
fraud control, 110
Fraud Control Plan, 110
freedom of information, 111
Freedom of Information Act 1982, 111
Fujitsu, 51
Future Unlimited brand, i, 3, 46, 47–9, 52, 53, 68, 69, 71, 78, 83
Futuris Automotive, 56
G
G'day USA 2012, 68, 71
Germany, 37, 42, 55, 58, 63, 70, 71, 92, 96
Ghana, 2, 19, 31, 32
Global Austrade Staff Awards, 115, 116
Global Education News (GEN), 46, 48, 50
Global investment promotion best practices 2012 report (World Bank), 42
Global News, 108
Globe 2012, Vancouver, 35, 59
governance review, 102
Green Morocco Plan, 28
Group of Eight (Australian universities), 26–7
Growth and Emerging Markets, 7, 19–32
Gulf Cooperation Council, 13, 28
Gulfood 2012, 28
H
Halfbrick Studios Pty Ltd, 96
Harrop Engineering, 35
Harvard ManageMentor, 112
head office, Sydney, 218
HM Queen Elizabeth II's Diamond Jubilee, 37
Hong Kong, 18, 42
How Australia is Faring report, 118
human resources management, 111–18
I
ICEF workshops, 30
ICT systems, 123, 124
immigration services, 30, 49, 78
Income Tax Assessment Act 1936, 12, 44, 120
independent audits, 111, 127–8
India, 16, 21–2, 23, 50, 54, 55, 57, 77, 79, 95
Indigenous Australian Government Development Program, 2012, 117
Indonesia, 18, 22–3, 24, 58, 79, 82, 95, 120
Industry Capability Network, 13, 18, 55, 58
information and communications technology sector, 95–6
Information Privacy Principles, 111
Information Publication Scheme, 111
information security, 122
information systems, 122–4
business systems, 122
corporate data, 124
data centres, 123
mobility support, 124
security, 122
infrastructure sector, 16, 24, 28, 30, 31, 33, 42, 62, 67, 71
Institute of Continuing & TESOL Education (University of Queensland), 51
Institute of Languages (University of New South Wales), 51
Intelligent Risks, 15
internal audit, 110
internal controls, 102, 109–10, 118
International Readiness Indicator, iv, 41
Intersolar trade fair, Munich, 58
investment development. see trade and investment development
inward investment, i, 2, 3, 19, 33, 55, 61, 63
J
Japan, 14, 16, 24, 33–4, 42, 43, 51, 56, 59, 61, 63, 79, 81, 92, 96, 100, 116
Japan Women's Innovative Network (J-Win), 43
Joint Committee on International Education, 52
Joint Standing Committee on Foreign Affairs, Defence and Trade, 81
Jordan, 28
judicial decisions, 111
K
Kazakhstan, 30
Knight report, 49
knowledge management, 122–4
Korea. see Republic of Korea
KPMG Australia, 110
Kuwait, 28
Kyushu EPCo, 33–4
L
language policy, 113
Latin America, 2, 25–7, 54, 58, 73, 77, 78
Leader Products, 29
legal services, 120
legislation, 110
letter to Minister, ii
LinkedIn profile, 42
locations, 8–9, 206–8, back cover
London Olympic Delivery Authority, 15
long service certificates, 117
low-emissions technology and services, 58
M
Malaysia, 18, 23–4, 46, 48, 50, 79, 95
Malaysia–Australia Free Trade Agreement, 23
management committees, 106–7
manufacturing sector, 79
Marina Industries Association of Australia, 25
Market Information Package, 50
market research, 220, 222
‘Maximising Our Value' workshops, 108, 112, 113
Meat & Livestock Australia, 18, 28, 29
mentoring, 113
Middle East, 6, 13, 28, 42, 50, 55, 77
mining and resources sector, 13, 17, 23, 26, 29, 30, 31, 32, 35, 74, 77. see also Ozmine
mining equipment, technology and services industries, 13, 25, 29, 32, 77. see also Expomin trade show
Mining for Development Initiative, 31, 77
Mining Indaba 2012, 32
Minister for Trade and Competitiveness, inside front cover, i, iv, 6, 76, 81, 82, 102, 104, 105
ministerial activities
in Australia, 81
overseas visits, 82–3
mobile site, 41
Mongolia, i, iv, 2, 4, 19, 32, 42, 43, 73, 74, 77, 120
Morocco, 28–9
N
National Disability Strategy, 118
National Food Plan Green Paper, 77
National Investment Advisory Board, 80
National Trade Development Working Group, 80
network, 6–7, 19
New Zealand, 23, 24, 38, 100
Ningxia Forestry Industry Centre (NFIC), 45
Ningxia Institute of Desertification Prevention and Control, 45
North Africa, 13, 28–9, 50
O
OBE Company Pty Ltd, 28
occupational health and safety. see work health and safety
Occupational Health and Safety Act 1991, 117, 213
OECD, 42
OISE Sydney, 51
Olympic Games, London 2012, 15, 38
Oman, 28, 78
One Team Australia, 38
online services, 41
organisational design, 112
organisational structure, 5
OTEK Australia, 60
overseas assignments, 113
Overseas Property Office (DFAT), 119
Ozmine 2012, 23, 72, 120
OzWater, Sydney, 58
P
Pakistan, 120
parliamentary inquiries and briefings, 81
Parliamentary Joint Committee on the Australian Commission for Law Enforcement Integrity, 81
Parliamentary Secretary for Trade, inside front cover, 47, 49, 81, 82
partnering arrangements, 42
passport services, 98, 99
performance bonus payments, 115
performance framework, 10
performance plan, 114
Performance Racing magazine, 34
performance reporting, 11
Peru, 13, 25, 26
Philippines, 18, 23, 95, 120
Poland, 30, 42
Portfolio Budget Statements 2011–12, 10
portfolio, program and project management maturity model. see P3M3
Prime Minister's Taskforce on Manufacturing, 79
privacy, 111
Privacy Act 1988, 111
procurement, 121
property management, 119
Prospectors and Developers Association of Canada, 35
protective security, 119–20
Protective Security Policy Framework, 119
Protective Security Team, 120
PT PLN (Persero) 1000 Islands program, 58
P3M3, 124
Public Service Act 1999, 6, 102, 103, 110
Public Service Medal, 115, 116, 117
publications, 50, 71
purchasing, 120–1
Q
Qatar, 15, 28, 78
R
railways sector, 13, 22
RallySport Direct, 34
reform, trade, iii
Reform of the Australian Trade Commission: maximising our value, 106
Republic of Korea, 15, 24–5, 81
Review Implementation Taskforce, 106
review of Austrade (2010), iv, 6, 7, 14, 40, 62, 106, 108, 109, 113, 122, 126
risk management, 109–10
Road & Track magazine, 34
role of Austrade, 6
Rubicon Water, 29
Rugby World Cup, New Zealand, 100
Russia, 15, 29–30, 32, 42, 49, 55, 78, 82, 83
Russian Coal and Mining exhibition, Siberia, 29
S
Saudi Arabia, 28
Science without Borders scholarship program (Brazil), 26–7
security, 119. see also information security; protective security
Security Advisory Group, 107
Senior Executive Group, 102, 104, 105, 106, 107, 119, 123, 212
Senior Executive Service (SES), 114, 115, 204
Senior Officials Trade and Investment Group, 79–80
Service Policy Handbook, 103
short-term overseas assignments, 113
Siemens, 37
Singapore, 13, 18, 42, 92
Social Inclusion Measurement and Reporting Strategy, 118
social media presences, 42
South Africa, 32
South Asia, 18, 28
Spain, 37, 42
sports events, 14
staff. see also employees
awards, 115–17
induction, 113
leadership development, 113
numbers, 7
overview, 112, 200–5
performance, 114
resources, 215–16
turnover, 112
workplace diversity, 117
standards, 109, 110, 209
Standing Council on Community, Housing and Disability Services, 118
State of the Service Report, 118
State Street Global Markets, 36
Stay in Touch program, 108
Strategic Review of the Student Visa Program 2011, 49
Study in Australia website, 46, 48, 49, 52
Sub-Saharan Africa, 31–2
Surf Life Saving Australia, 38
Sweden, 37, 66
T
Taiwan, 18, 52
Team Australia Automotive, 34, 55
TedX Sydney, 72
telephony, 123
Terry Barr Sales, 55
Thailand, 18, 23, 56, 58, 70
Total Channel Control, 29
tourism
foreign direct investment, 67, 77
infrastructure, 3, 38, 42, 62, 67, 71
Tourism Australia, 42, 51, 67, 71, 76, 77
tourisminvestment.com.au, 42
trade and investment development. see also individual countries
benefits, 68
deliverables, 12
emerging markets, 19–32
established markets, 7, 33–5, 37–8
external organisations, 18–19
international business activities, 19
objective, 12
online services, 41–2
outcomes, 12, 13, 54, 68
partners and referrals, 42
performance measures, 13, 16, 39, 54, 68
trade opportunities for business, 13, 14, 16–18
trade services to enterprises, 39–41
Trade Commissioners
Accra, Ghana, 2, 19
Sao Paulo, Brazil, 2
trade development schemes. see Export Market Development Grants (EMDG) scheme
trade services, 39–40
TradeStart program, 6, 7, 39, 44, 45
Twitter account @Austrade, 42
U
United Arab Emirates (UAE), 28, 50, 78
United Kingdom, 37, 38, 61, 63, 70, 92, 95, 96
United States of America, 14, 24, 34, 50, 55, 57–8, 61, 63, 70, 81, 92, 96
University of Canberra, Institute for Governance, iv, 102
US Federal Aviation Administration, 58
V
values, 109, 209
Victorian Super Trade Mission, 21
videoconferencing, 123
Vietnam, 18, 23, 24, 33, 50, 58, 79
visits, foreign government representatives, 84
W
waste, 218
Water Australia, 54, 58
water consumption (Austrade), 218
water sector, 58
Water Supplier Advocate, 54, 58
web accessibility, 124
Web Content Accessibility Guidelines (WCAG), 124
webinars, 72
websites, 41, 42
West Africa, 19, 31, 32
Western Europe, 37
wheat trade, 24
Wheatstone, 34
WIGB Lore (e-newsletter), 43
Wine Australia, 13, 18, 80
Women in Global Business program, 43
work health and safety, 117, 211–12
Work Health and Safety Act 2011, 117, 211, 213
workplace diversity, 117
workplace planning, 112
Workplace Relations Committee, 107, 114
workstation fleet, 124
World Bank, 42, 58
X
Xtralis, 22
Y
Yeosu Expo 2012, 24–5, 49
YouTube channel, 42, 49
Z
Zhaopin Limited, 20, 53