Success story: Comscentre

EMDG assists Comscentre, a Brisbane-based telco

ComscentreComscentre, a Brisbane-based telco, which provides corporate grade IP telephony, data, video, LAN and WAN managed communications across Australia and the Asian region, has now been successful in securing a contract with Malaysian based airline Air Asia.

EMDG funding has assisted the company in reimbursing marketing trips and assisting with the cost of maintaining an external consultant.

Comscentre is Australian owned with global reach. From humble beginnings in 2002 the company now employs 86 full time staff in their Brisbane head office and in Sydney, Melbourne and Perth operations, and the newly established support office in Asia. In 2009 Comscentre was ranked as Australia’s10th fastest growing company.

Customers benefit from advanced communications systems delivered by one organisation with one contact point and one bill. Responsibility for delivery via service legal agreements rests solely with Comscentre. Small to medium sized businesses enjoy a level of sophistication and service that was previously only available to large enterprises, delivering significant cost savings by outsourcing business communications for a fixed monthly fee.

Comscentre owns its own MPLS Network, interconnecting with all major carriers and delivers the best bandwidth regardless of location in metropolitan, regional or remote areas. Comscentre can utilise a customer's existing communications hardware or install a new state-of-the-art Cisco system if required.

It is a Cisco Master Managed Services supplier and trial NBN provider, and is dedicated to providing customers with a return on investment by reducing cost, increasing profitability and protecting customers business.

Foundation customer, Flight Centre, ensured Comscentre's debut into the telecommunications industry. Now their client base includes Century 21 Real Estate and motor vehicle giants Peugeot, Toyota, Porsche and Holden, as well as Baker IDI, Shop-a-Docket, Port Headland Town Council, Harbour IT, The Queensland Reds and the Hawthorn Hawkes, to name just a few.

Internationally Comscentre has been successful in securing a contract with Malaysian based airline Air Asia. Earnings from this customer are now well into six figures and export accounts for 6% of sales. The new operation in Manila is a key part of Comscentre's growth strategy in the Asian region.

The EMDG grant assisted the company in reimbursing marketing trips and assisting with the cost of maintaining an external consultant. The consultant has been employed to research new opportunities in markets such as India, the Philippines, Indonesia, France and the UK.

“The EMDG was key to the establishment of our Asian operation and from there the ability to successfully pitch for Air Asia. The grant allowed us to secure a consultant to negotiate the Philippines’ commercial and legal environment to establish the office and provide leads for business in the region. Numerous trips to Manila were required to set up that operation and the EMDG was of invaluable assistance and has helped create Australian jobs,” says Ben Shipley of Comscentre.

2010 has proven a stellar year for Comscentre, in terms of continued growth and relocation of its head office to Milton in Brisbane. The company has established this facility as a state-of-the-art Network Operations Centre for the control and management of its networks both domestically and internationally across its growing list of global customers.