Labour and Skills
Australia's tourism industry employed 924 600 people directly and
indirectly in 2016-17. This accounts for 8 per cent of Australia's total
employment at that time.
However, tourism businesses are facing substantial recruitment and
retention difficulties and skills deficiencies. In 2015, Deloitte Access
Economics estimated 38,000 unfilled vacancies at that time, representing a
vacancy rate of 7 per cent.
Under Tourism 2020, the Australian Government has identified four key actions to address
Improving recruitment and retention for the industry
Enhancing regional workforce planning and development
Identifying education and training gaps and potential mechanisms to
Facilitating workforce mobility and expanding the traditional
This website provides the latest information on relevant programs and
resources to assist the tourism industry, regions and businesses in
addressing their labour and skills needs.
Tourism and Hospitality Labour and Skills Roundtable
Austrade has established a Tourism Labour and Skills Roundtable to connect
industry with government and help build a sustainable tourism workforce for
Australian Tourism Labour Force Report 2015 - 2020
This report, drafted by Deloitte Access Economics, provides a comprehensive
picture of the current state of the tourism labour force and associated
skills demand and shortages forward to 2020.
Tourism and Hospitality Careers Report 2016
This report assesses what influences the perceptions held by young people,
parents, mature age workers and businesses on careers in the tourism and
Literature review: tourism and hospitality careers international
To supplement the Tourism and Hospitality Careers Report 2016, Colmar
Brunton conducted a literature review into the perceptions of hospitality
and tourism careers in five comparable countries. These countries were the
United Kingdom (UK), United States, New Zealand, France and Canada. The aim
was to understand how Australia’s experience compared with perceptions in
similar jurisdictions and enable Australia to replicate learnings from
these other countries. The study found that these countries face similar
challenges to Australia in terms of perceptions of the tourism and
Careers and Jobs Outreach Strategy
Austrade commissioned ACIL Allen to develop an outreach strategy for the
tourism and hospitality industry to use in developing and disseminating
positive messaging to influence career perceptions and attracting people
into the industry. The strategy is based on research from the Australian
Tourism Labour Force Report 2015 - 2020, the Tourism and Hospitality
Careers Report 2016 and interviews conducted with tourism and hospitality
Tourism Employment Plans
Learn how Tourism Employment Plans are delivering practical measures to
address employment challenges across Australia.
Develop Your Workforce
Find information on relevant initiatives, programs and resources to address
your employment needs.