Train and retain staff

Do you have trouble holding onto good staff? Need to provide more training opportunities and career development? The following tools may assist.

Australian Online Training Directory - My Skills

My Skills provides up to date information on training courses for employers, school leavers, students and apprentices.

Tourism businesses interested in upskilling their staff can now easily find qualifications relevant to the industry, and be matched with nearby registered training organisations that offer those qualifications. The site also includes information on prices, course durations and online availability. Visit My Skills for further information.

Australian Apprenticeship Support Network

The Australian Apprenticeship Support Network (Apprenticeship Network) provides services to support apprentices and employers throughout the apprenticeship lifecycle. These services will assist employers recruit, train and retain apprentices and aim to improve apprenticeship completion rates.

Apprenticeship Network providers help employers navigate through apprenticeship arrangements and ensure apprentices get the support they need to compete their training through delivery of:

  • Universal services for all employers and apprentice, providing essential administrative support, payment processing and regular contact; and
  • Targeted services for employers and individuals assessed as needing additional support to complete the apprenticeship.
    The new Apprenticeship Network replaced Australian Apprenticeships Centres on 1 July 2015.

There are a range of incentives for businesses to hire apprentices.

COVID-19 training support

The Australian Government together with state and territory governments have established an $80 million Infection Control Training Fund to fast‑track fee free (or low fee) infection control training to support the re-opening of customer‑facing businesses nationwide.

To support the rollout of this training, the Australian Government has partnered with all state and territory governments to offer at least 80,000 places to support this critical infection control training in customer‑facing businesses including retail, tourism, hospitality, cleaning, security, transport and logistics, and aged and disability care.

Moreover, State and territory governments have COVID-19 Safe tools for small business to ensure they are meeting requirements to keep both their staff and visitors safe.

Responsible Service of Alcohol Factsheet

For the first time, all states and territories have measures in place, or are introducing measures, to recognise interstate Response Service of Alcohol (RSA) certification. The Responsible Service of Alcohol Factsheet Responsible Service of Alcohol Factsheet (PDF, 207KB) highlights career opportunities for those with RSA certification that may be looking at moving interstate.