COVID-19 Consumer Travel Support Program

On 1 December 2020 the Australian Government announced a $128 million scheme to assist travel agents who have been impacted by COVID-19. Assistance will help businesses as they are operating in exceptional circumstances during the pandemic and continue to hold travel credits for consumers.

Under the COVID-19 Consumer Travel Support Program, eligible travel agents and tour arranging service businesses will be able to apply for a one-off taxable payment. Payments will be scaled based on the turnover of the business, with a minimum payment of $1,500 for a business with a turnover of $50,000 up to a maximum payment of $100,000 for a business with a turnover of $20 million.

Eligible applicants

To be eligible for a payment, a business will need to meet the following requirements:

  • Operating a business as either a travel agent or tour arrangement service provider prior to the announcement of the closure of international borders by the Prime Minister on 19 March 2020,
  • Have had an annual turnover starting from $50,000 up to a maximum of $20 million for the 2019 calendar year,
  • Have received a payment for a JobKeeper fortnight ending in October 2020 - that is JobKeeper fortnight 14 (28 September 2020 to 11 October 2020) and JobKeeper fortnight 15 (12 October 2020 to 25 October 2020).

Please refer to the COVID-19 Consumer Travel Support Program Guidelines for final eligibility criteria.

Applications and timing

Eligible businesses will be able to apply for a claim from 14 December 2020. Applications will be accepted until midnight (AEDT) 13 March 2021 or until funds are exhausted. Claims will be processed and administered by Services Australia through Business Hub. More information, including eligibility and how to apply is available from Services Australia

Key documents