Information Communications Technology (ICT)

Industry Capability Reports

  • Cyber security ICR Cover

    Cyber security (PDF, 1.71MB)
    Australia has been at the forefront of safety and security in the online environment with robust legislation, advanced law enforcement capability, rigorous policy development and strong technical defences.

  • Health IT Capability Report Cover

    Digital Health (PDF, 2MB)
    Australia’s digital health industry has a long history of using innovative communications technology to improve healthcare delivery.

  • Edtech Industry Capability Report cover

    Education Technology (PDF, 1.80MB)
    Australia leads the way with education technology solutions for policy makers and governments, education providers and employers, learners and investors.
    Access the interactive version

  • Mining software and specialised technologies ICR Cover

    Mining Software and Specialised Technologies (PDF, 4.37MB)
    This industry capability report provides an overview of Australian capability in mining software and specialised technologies, including geoscientific information management, geological modelling, mine planning and optimisation and mine production reporting, to maintenance, supply chain, and mine ventilation design, planning and management.

A proven testing-ground for global projects

A significant research infrastructure, highly skilled and experienced workforce, and technology-hungry, solutions-driven customer base makes Australia a strategic location for a range of ICT activities with a global and regional focus.

There are many examples of world recognised brands taking advantage of what Australia has to offer in ICT. Global names such as Avaya, Canon and IBM have built product development (R&D) facilities in Australia; Google Maps and Warner Bros have used their bases in Australia to develop profitable international digital content for business and entertainment sectors; Alcatel-Lucent, Cisco Systems and CSC run advanced technical assistance centres for operations around the world from Australia; and Logica CMG, Reuters and Infosys have made Australia central to their global risk reduction strategies.

The size of the market, its innovative outlook and a varied and sophisticated customer base combine to make Australia an ideal location to develop and test new ICT products and services. Software and processes that are built and adapted here are often rolled back into the global product development environment and subsequently used by customers worldwide.

Australia’s ICT workforce offers extensive domain-level knowledge and quality technical expertise – particularly in architecture and integration. The result is targeted, clever and innovative ICT solutions for a range of companies across different industries.

The Australian software industry has benefited from comparatively low development costs and a highly skilled workforce, and has consequently become a target for strategic ICT investment. Companies such as IBM, Canon, Citrix, EDS, Fujitsu, Google and NEC have built major software development facilities in Australia.

Australia has also proved a particularly fertile domain for creative digital industries which generate in excess of A$23 billion per year. The digital game development has become significant, and working with the film industry, Australian digital content expertise, has won global acclaim in productions such as the animated feature film Happy Feet.

Opportunities

Opportunities exist in:

  • Product development (R&D) facilities
    Avaya, Canon, Computer Associates, Citrix, IBM, NEC, SAP Research, and Unisys all have global research and development labs in Australia. They are productive and integral to the global R&D strategies of the parent company, developing core product offerings, and delivering global sales success.
  • Content development
    From electronic games to mobile content, from simulation to mobile location tracking, from film production to curriculum development, Australia is the ideal location to develop digital content for both entertainment and business purposes. Andrew Corporation, Google Maps, Warner Bros, Fox studios as well as Australian companies Animal Logic and the ABC all develop profitable international content in Australia.
  • Technical assistance centres
    Alcatel-Lucent, Cisco Systems and Sophos all run advanced technical assistance centres for their global customer base from Australia. These centres take advantage of Australian IP, market maturity and high level skills to deliver advanced business functions on a global scale.
  • Global sourcing
    Australia is central to the global risk reduction strategies of LogicaCMG, Reuters, IBM, Infosys and EMC. With a stable geopolitical environment, highly skilled business analysts, project management and systems architects, a large services sector, supportive regulatory and legal frameworks and reliable infrastructure, Australia delivers high quality service at a good price.

Avaya, Canon, Computer Associates, Citrix, IBM, NEC, SAP Research, and Unisys all have global research and development labs in Australia. They are productive and integral to the global R&D strategies of the parent company, developing core product offerings, and delivering global sales success.

Find out more about Australia's ICT environment and Australia's strengths as a destination for investment in ICT.

Useful links