Austrade responds to requests made under the Freedom of Information Act 1982 (FOI Act). Find out how to make a request.
You can ask to see any document in Austrade. You can get certain information, including personal information we hold about you. You can do this without following a formal process.
The FOI Act gives any person the right to:
We can refuse access to some documents or parts of documents if they are exempt. Exempt documents include those:
Your request must:
FOI Contact Officer
Legal Procurement and Fraud
GPO Box 2386
Canberra ACT 2601
Another person can make an FOI request on your behalf. You will need to:
There is no application fee for an FOI request. You may need to pay processing charges. We will send you a written estimate with the basis of our calculation.
You can ask for the charge to be waived or reduced. Reasons might include financial hardship or public interest.
Find out about fees and charges on the Office of the Australian Information Commissioner (OAIC) website. See What charges may apply?
You will be advised within 14 days that your request has been received. You will also be given an estimate of the charges that apply to your request.
We will send you a letter when a decision is made about your FOI request. A decision will usually be provided within 30 days. It can sometimes be extended. For example, if we need to contact another person or agency about the request.
You can request in writing that we reconsider our decision through an internal review. We will advise you of our updated decision within 30 days of receiving your request.
The Office of the Australian Information Commissioner (OAIC) can review some decisions. They can also investigate complaints.
The Commonwealth Ombudsman can also investigate some complaints.
Read more about freedom of information on the OAIC website.