Indian software provider unveils fresh data centre in Australia

06 Mar 2018

Freshworks, an Indian software-as-a-service (SaaS) provider, has opened its first Asia-Pacific data centre to meet clients’ data sovereignty and privacy requirements.

The new data centre is located in Sydney, where Freshworks’ Australian sales office is also located. The Sydney office, which opened in 2015, employs approximately 30 staff members and services approximately 8,000 clients in Australia and New Zealand, according to PCWorld.

The data centre will allow for data storage in Australia, allowing for faster data transfer and lower latencies for their users. In an interview with The Australian, Girish Mathrubootham, founder and CEO of Freshworks, says Australia presented ‘healthy competition in the cloud business software space, but his company was performing well and had doubled its customer base in just 10 months.’

Freshworks’ Australian data centre is its fourth globally, adding to other centres in the US, Ireland and Germany.

According to Frost & Sullivan, Australia’s data centre services market is predicted to grow at a compound annual growth rate of 12.4 per cent to 2022, reaching over A$2 billion.

Founded in Chennai, India in 2010, Freshworks (formerly Freshdesk) is one of India’s first tech “unicorns” – a billion-dollar high-growth startup. Its business SaaS includes CRM, IT service management, customer support, call centre support and customer messaging applications.