DHL Express opens new A$50m service centre

21 Sep 2020

DHL Express has opened a new 8,600-square-metre service centre in Australia to support the growing number of Australian companies doing international business.

The A$50 million Sydney Service Centre is the largest infrastructure investment made by DHL Express in Australia since the company entered the country in 1972.

‘This multimillion dollar investment is a true testament to DHL Express’ ongoing commitment to supporting the international expansion of Australian businesses,’ says Gary Edstein, CEO and Senior Vice President, DHL Express Oceania.

He says the facility will cater to projected Australian demand for express cross-border import and export services over the next 10 years.

The new Service Centre is more than twice the size of the previous facility, and is equipped with the latest industry technology and designed for optimal shipment processing efficiency. Housed within a clear span uniform structure, it features an automated material handling system spanning 1.1 kilometres with a throughput capacity of 4,200 pieces per hour.

The facility’s location provides centralised access to key arterial thoroughfares and is only 3.2 kilometres to DHL Express’ direct airside Sydney Gateway facility in the Sydney Airport Precinct. It replaces the previous Sydney Service Centre at the airport, which will undergo re-purposing works to serve as an extension to the Sydney Gateway facility.

Adjoining the service centre is DHL Express Australia’s new country head office, a 3,700-square-metre multi-storey office block for 200 employees.

DHL Express has made several significant e-Centre infrastructure investments across Australia in the past five years. These include a 3,200-square-metre Brisbane Customer Contact Centre in 2019; a A$3.6 million Gold Coast Service Centre in 2018; a A$1.8 million Canberra Service Centre in 2016; and a A$20 million Melbourne Gateway facility in 2015.

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