Australian tech firm secures success in Singapore

06 Jul 2016

Asia’s leading info-communications and technology event, CommunicAsia2016, has been a springboard for helping Australian companies secure deals in Singapore.

CommunicAsia2016, held from 31 May - 3 June, is Asia’s largest integrated info-communications technology event, showcasing products and solutions across the entire ICT value chain.

Australian-based technology provider, flexAnswer Solutions, has attended the trade event over the past few years and used this year’s event to officially announce it had secured a Whole of Government contract to provide a Virtual Assistant (VA) system to all Singapore Government agencies.

The three-plus-two year deal will initially include providing 18 Singapore Government agencies with the flexAnswer VA system.

flexAnswer Solutions won the tender because its web-based customer services technology is able to correct spelling mistakes, understand colloquial terms and relationships between words and analyse a range of questions asked by customers.

Chris Rees, Austrade’s Senior Trade Commissioner for Singapore, said the Singapore Government had been looking at smart e-services offered by a range of public agencies to deliver a faster service that remains user-friendly.

‘A particular focus was finding a software provider which offered virtual assistants to respond to routine questions from telephone calls and emails, and flexAnswer won the tender,’ said Rees.

‘For an Australian SME to win such a huge overseas government contract, is indeed an achievement and again demonstrates Australia’s technology capabilities.

‘With the Singapore Government implementing its digital future plan Smart Nation Vision, it is hoped this will open additional opportunities for Australian companies,’ added Rees.

flexAnswer Solutions also extended its contract with Changi Airport Group, signing a five year contract extension. This follows another contact the company secured with Tenaga Nasional Berhad, the largest Malaysian electricity supplier.

More than 30 Australian technology companies showcased their products at CommunicAsia2016 which featured 1100 exhibitors from 49 countries.

Read more about the business opportunities in Singapore or contact Austrade on 13 28 78 or info@austrade.gov.au.