Procurement complaints

You can make:

Making an informal complaint

Write to the contact officer or tender email address included in the documentation. Send a copy of the complaint to procurement@austrade.gov.au.

Making a formal complaint

The GPJR Act tells us how to manage complaints about alleged, actual or proposed breaches of the Commonwealth Procurement Rules (CPRs). 

Your complaint must be in writing and state:

  • it is a GPJR Act request
  • the CPR you consider Austrade has breached or is proposing to breach
  • how your interests are affected by the breach
  • contact details for reply.

Write to The Procurement Coordinator, Austrade, GPO Box 2386, Canberra ACT 2601 or email: procurement@austrade.gov.au

Include enough detail in your complaint to allow us to investigate and respond. Include evidence to support your complaint.

Complaint handling process

After we receive your complaint, we will:

  • acknowledge receipt
  • let you know if a public interest certificate (PIC) is in place
  • let you know the expected timeframe
  • investigate the validity of your complaint
  • notify you of the outcome of our investigation
  • offer a solution if applicable
  • ask if you think the complaint is resolved
  • let you know your review rights.

Public Interest Certificate

If it is in the public interest, the procurement process will continue while your case is investigated.

Review of decision

If you are not satisfied with the outcome of your complaint, you can seek a review from the Procurement Coordinator, Commonwealth Ombudsman or the Court.

More information

Department of Finance Procurement complaints

Contact us

Email procurement@austrade.gov.au or call 13 28 78.