Members of the public may make a complaint about Austrade in 2 ways:
1. Write to the contact officer or tender email address included in your documentation.
2. Send a copy of your complaint to firstname.lastname@example.org
The GPJR Act tells us how to manage complaints about breaches of the Commonwealth Procurement Rules (CPRs). These complaints can be alleged, actual or proposed breaches.
Your complaint must be in writing and state:
Write to: The Procurement Coordinator, Austrade, GPO Box 2386, Canberra ACT 2601.
Or email: email@example.com
Include enough detail in your complaint to allow us to investigate and respond. Include evidence to support your complaint.
After we receive your complaint, we will:
If it is in the public interest, the procurement process will continue while your case is investigated.
If you are not satisfied with the outcome of your complaint, you can seek a review. You can do this through our Procurement Coordinator, the Commonwealth Ombudsman. or the Court.
Department of Finance Procurement complaints
Email firstname.lastname@example.org or call 13 28 78