Each year, Austrade conducts independent surveys and research to assess its service delivery and identify areas for improvement.
The Austrade Client Experience Survey helps us, as an agency, to:
Feedback is also provided by clients and other stakeholders directly, and through event surveys. For example, formal surveys after business missions and events help Austrade assess the impact of these missions. This includes assessing the commercial outcomes that participants expect from these events.
Client Experience Survey results are published in our Annual Report. They underpin several key performance metrics of the agency.
The 2024-25 Client Experience Survey results were collected from two survey waves. They captured feedback from clients that interacted with Austrade during the reference period of 1 July 2024 to 30 June 2025.
The survey found that, overall, 79% of respondents were satisfied with their dealings with Austrade during the reference period. This result reflects the high level of satisfaction that exists among Austrade clients.
For each wave, the survey asks Export Market Development Grants recipients how they expect their organisation’s export promotion/marketing activity to change as a result of receiving the grant.
The results for 2024-2025 were that 80% of grant recipients expected that their marketing activity would increase as a result of receiving the grant.
For more information about the Client Experience Survey, contact voiceofclient@austrade.gov.au.