COVID-19 Consumer Travel Support

Status: applications for the multi-outlets grants program closed on 3 November 2021, 4pm AEDT.

The final date for appeals for rounds One and Two is 15 October 2021, or ten days after the claim outcome is finalised (whichever is later).

The COVID-19 Consumer Travel Support Program (CTSP) provides grants to eligible:

  • travel agents
  • tour arrangement service providers.

Grants for multi-outlet businesses

The multi-outlets grants program supported eligible travel agents due to ongoing impacts of COVID-19. This program forms part of Round Two of the CTSP.

Funding allowed for an additional payment for each additional eligible multi-outlet location. Grant payments are $10,000.

Eligibility under the multi-outlets program

Applicants must have met all eligibility requirements. Key eligibility criteria included that applicants must:

  • have received a grant under Round One or Round Two of the CTSP
  • be travel agents or tour arrangement service providers who have an Australian Business Number
  • have one or more specific outlets. An outlet is an additional physical retail or commercial shopfront location beyond your main location. The outlet(s) must continue to operate at the time of application.


Definition of an outlet in the CTSP Multi-outlet Guidelines (PDF 288KB) (DOCX 90KB).

How to apply

To apply, applicants must have:

Applications were only accepted:

Late or incomplete applications were not assessed.

Check the CTSP multi-outlets guidelines for more information.

More information


 Round One and Round Two CTSP information

For help accessing these documents, please contact us.

Contact us


Phone: 1300 729 401