COVID-19 Consumer Travel Support

Status: applications for the multi-outlets grants program opened 6 October 2021 and close 3 November 2021, 4pm AEDT.

We administer the COVID-19 Consumer Travel Support Program (CTSP). It provides grants to eligible:

• travel agents
• tour arrangement service providers.

Grants for multi-outlet businesses

The government announced a multi-outlets grants program on 6 October. It is to further assist eligible travel agents due to ongoing impacts of COVID-19. This program forms part of Round Two of the CTSP.

Funding will allow for an additional payment for each additional eligible multi-outlet location. Grant payments are $10,000.

Application status

Rounds One and Two of the program are now closed. We are processing applications. The final date for appeals for rounds One and Two is 15 October 2021, or ten days after the claim outcome is finalised (whichever is later).

Multi-outlets program applications:

• open on 6 October 2021
• close on 3 November 2021, 4pm AEDT.

This grant opportunity is an extension of round two of the program.

Eligibility under the multi-outlets program

Applicants must meet all eligibility requirements. Key eligibility criteria includes that applicants must:

• have received a grant under Round One or Round Two of the CTSP
• be travel agents or tour arrangement service providers who have an Australian Business Number
• have one or more specific outlets. An outlet is an additional physical retail or commercial shopfront location beyond your main location. The outlet(s) must continue to operate at the time of application.

Check the definition of an outlet in the CTSP Multi-outlet Guidelines (PDF 288KB) (DOCX 90KB).

How to apply

To apply you must:

• meet all eligibility criteria
• provide all the requested information
• include all necessary attachments in the correct format
• complete the online application form on the Smarty Grants platform by 3 November 2021, 4pm AEDT
• complete the Mandatory Template spreadsheet (XLS 23KB)

We only accept applications:

• through Austrade’s grant management system on the Smarty Grants platform
• from the ABN holder.

We won’t assess late or incomplete applications. For more information please contact us.

Check the CTSP multi-outlets guidelines for more information.

More information

Multi-outlet

• CTSP frequently asked questions (PDF 84KB) (DOCX 63KB)
• Commonwealth General Grant Conditions: Attachment C (PDF 178KB) (DOCX 40KB)
• CTSP sample funding agreement multi-outlet (PDF 306KB) (DOCX 169KB)
• Boost for travel agents with multiple outlets - media release on the Minister for Trade, Tourism and Investment website.

 Round One and Round Two CTSP information

• Round one program guidelines (PDF 441KB)
• Round one fact sheet (PDF 152KB)
• Round two program guidelines (PDF 547KB)
• Round two fact sheet (PDF 239KB)
• Frequently asked questions (PDF 548KB)

If you are having difficulty accessing these documents, please contact us.

Contact us

Email: consumertravelsupport@austrade.gov.au

Phone: 1300 729 401